1 BAC UNIT 1: Introduction to Management

UNIT 1
Introduction to Management
1 BAC Management

By Lourdes Bravo Pineda

Essential Questions

• What are the characteristics of a manager? 

• Difference between manager and entrepreneur. 

• What is the contribution of each of them in the in the company? 
what are the four levels of management? 

✓ Describe management functions

✓ Discuss the benefits of a good manager.

✓ Identify the levels of management.

Learning objectives

Management
Functions

Key terms

• organizing

. Planning

• coordinating

• commanding

• controlling

Management functions

planning

Planning involves deciding on the future of the
business through setting aims, goals and
objectives.

Management functions

Management functions

Organizing involves arranging resources,
such as people and inputs.

Management functions

A manager coordinates with other
departments in the business.

Coordinating involves bringing together
different activities.

Management functions

Managers give clear instructions. They show
employees how to do specific tasks. They
give deadlines.

Commanding involves giving instructions

Management functions

Controlling involves checking on the
progress of business activities.

Poll

Planning, organizing, coordinating, and controlling are the four __________ of management.

• Characteristics

• Functions

• Objectives

Multiple Choice

This involves analyzing information and making decisions about what needs to be done. This includes long term and short term goals.

• controlling

• organizing

• planning

• commanding

Poll

_______ determines how plans can most effectively be accomplished; arranging resources to complete the work.

• controlling

• planning

• organizing

• commanding

Multiple Choice

Coordinating involves bringing together different activities.

• true

• False

Multiple Choice

......................is the process of measuring and monitoring performance, comparing it with the set goals, and taking course-corrctions if necessary.

• coordinating

• managing

• controlling

• cooperating

Key Terms

Planning involves deciding on the future of the business
through setting aims, goals and objectives.
Organizing involves arranging resources, such as people and
inputs.
Coordinating involves bringing together different activities
Commanding involves giving instructions.

Controlling involves checking on the progress of business
activities.

The contribution of good managers

Increased
employee
motivation

Increased
employee
support

High

employee

morale

Reduced

costs

Increased
profitability

Managing a Fast-Food Restaurant

Wasaief is the manager of a fast-food restaurant that serves burgers, fries,

and milkshakes to customers on-the-go. Wasaief makes sure that the

restaurant runs smoothly and efficiently, while providing a high level of

service to customers. To do this effectively, Wasaief utilizes the four

functions of management.

1.Planning: Wasaief starts by developing a plan for the restaurant.

She identifies the target market for the restaurant and creates a menu

that will appeal to them. She establishes goals for the restaurant,

such as increasing sales and improving customer satisfaction.

2.Organizing: Wasaief organizes the restaurant to ensure that it runs

smoothly. She establishes a schedule for the kitchen, ensuring that

there is adequate staffing during peak hours. Wasaief also assigns

specific roles and responsibilities to each employee to ensure that

they know what is expected of them.

3.commanding Wasaief takes a hands-on approach to directing the

restaurant's operations. She gives instructions to employees and

communicates regularly with employees to address any issues and

to provide feedback on their performance.

4.Controlling: Finally, Wasaief establishes a system of control to

ensure that the restaurant is meeting its goals. She monitors revenue

and expenses, reviews customer feedback, and analyses employee

performance.

Thanks to Wasaief's effective management functions, the fast-food

restaurant is successful in providing quick and convenient meals to its

customers. Sales increase, and customers leave satisfied with the food

and service they received.

Levels of Management

Introduction

In case of small organizations e.g. traditional grocery shop or stationery shop, the classification is simple. But in a large scale organization, such classification process is complicated. Therefore, it is done by making different parts in the organization. These parts are called as Levels of Management.

The levels are made according to the size and requirement of the organization.

​Levels of Management

Levels of Management

Usually there are three levels of management.

​

​TOP

​MIDDLE

​LOWER

Levels of Management

​

​TOP

​MIDDLE

​LOWER

​Board of Directors, President, Chief Executive Officer, Managing Directors etc.

​Functional Managers i.e. Finance Manager, Production Manager, Sales Manager etc.

​Superintendents, Supervisors, Foremen etc.

Top Level Management

Also known as Ultimate Authority.

They include: BOD, President, Chief Executive Officer, Managing Director etc.

Top level management frames the vision, mission and long term objective of the organization and decides the policy to achieve the objectives.

Functions of Top Level Management

1. To decide the long term objectives of the organization.

2. To frame the plans and policies to achieve objectives.

3. To see that the policies are properly implemented.

4. To create various departments and positions.

5. To appoint the In charge or head i.e. managers at middle level management and give them directions to carry out different activities.

6. To evaluate the performance of various departments and human resources.

Middle Level Management

It is a level between the top level and lower level of management which works under top level authorities.

It is concerned with the implementation of plans and policies which are decided by the top level management.

It includes In charge or Head of various departments e.g. Finance Manager, Production Manager, Sales Manager, Human Resources Manager, Marketing Manager etc.

They work on getting things done which are decided by top level managers with the help of lower level of management.

Functions of Middle Level Management

1. To link between the top and lower level management.

2. To understand the plans and policies framed by top level management.

3. To prepare the plan of action according to the nature of the department in accordance with achieving the goals of overall organization.

4. To assign the duties and responsibilities to the staff working in the department.

5. To train the staff for carrying out different activities in future.

6. To appoint lower level staff.

7. To give timely report to top level management and coordinate the departmental activities

Lower Level Management

Lower level management works under middle level management.

It is also called as operational or supervisory level of management.

It includes Superintendents, Supervisors, Foremen and other Junior Executives.

Functions of Lower Level Management

1. To work as per the instructions from middle level management or In charge of the department.

2. To assign work to the subordinates.

3. To give instructions to subordinates.

4. To direct the subordinates wherever necessary.

5. To solve the problems and settle the disputes of the subordinates.

6. To look after the repairs and maintenance of machinery, tools and equipments etc.

7. To conduct quality check of the product or service from time to time.