2025 BCBSA FULFILLMENT

Open Ended

Why is it important for healthcare providers to have access to fulfillment products such as blood pressure monitors and breast pump kits?

Multiple Choice

Which of the following is NOT a type of call listed for the Hypertension Blood Pressure Monitor (HBPM)?

• Place order

• Order status

• Refill milk bags

• Repair

Multiple Choice

Which of the following is a requirement for eligibility in the Hypertension Management Program (HBPM)?

• Complete the Blue Health Assessment (BHA) if you are a Standard or Basic Option member

• Be under 18 years old

• Submit a claim for services within the past 24 months

• Be a new member only

Multiple Choice

What is the first step to find the BPM letter in My Blue?

• Click on secure message (envelope icon top right)

• Call the BPM Fax number

• Go to the BHA Results Page

• Send a letter to the address provided

Open Ended

Explain the process a member should follow if they have lost their HBPM form and need to retrieve it.

Multiple Select

Which of the following steps are involved in taking an arm measurement for PBPM eligibility?

• Measure the length of the arm between the shoulder and elbow

• Wrap a tape measure around the mid-upper arm

• Divide the distance in half to locate the mid-upper arm

• Take the measurement while the arm is bent at a 90-degree angle

Multiple Choice

Which of the following is NOT an eligibility requirement for receiving the Pregnancy Care Box?

• Being 18 years of age or older in the benefit year

• Currently enrolled in Standard or Basic Option

• Earning an incentive for more than 2 pregnancies within the year

• Having a documented first trimester prenatal visit

Open Ended

Describe the steps a member must take to participate in the Pregnancy Care Box (PCB) program.

Multiple Select

Select all features that are available in the A&D Medical XL Cuff blood pressure monitor.

• Clinically validated for accuracy

• Stores up to 90 measurements

• Tapered cuff for accurate reading

• Irregular heartbeat detection

Open Ended

Compare the features of the Ameda Mya Joy Plus and Lansinoh Smartpump breast pump kits. What are the key differences?

Multiple Choice

Which breast pump kit offers the highest maximum suction strength?

• Medela Pump In Style

• Spectra S1 Plus

• Motif Aura

• Motif DUO

Multiple Select

Which of the following features are present in both the Lansinoh and Ameda refill bags?

• Double zipper seal

• Pump directly into storage bags

• Reinforced double sealed side seams

• Easy-pour spout design

Open Ended

List the steps required to place an order for a Hypertension Blood Pressure Monitor (HBPM) according to the provided instructions.

Multiple Choice

What information must be collected from a caller before placing an order for a breast pump kit (BPK)?

• First and last name, plan option, member ID, zip code, pregnancy/nursing status

• First and last name, doctor’s name, insurance provider, address

• Member ID, product preference, delivery address, phone number

• Plan option, doctor’s recommendation, payment method, email address

Multiple Choice

Which of the following steps is NOT part of the initial process for ordering BPK/MBS as described in the instructions?

• Provide greeting

• Obtain members information

• Ask about allergies to medication

• Ask if currently pregnant or nursing

Open Ended

Describe the process a member should follow if they are ready to place an order for BPK/MBS with you. Include key steps and information required.

Multiple Choice

What is the purpose of the 'parrot effect' when placing an order, and how should it be used?

• To ensure accuracy by repeating information back to the member

• To speed up the ordering process

• To confuse the member

• To reduce paperwork

Multiple Select

Select all situations in which a ticket should be escalated according to the guidelines.

• Member needs a proof of purchase for manufacturer

• Member wants to change shipping address

• Oversea member wanting to order a PCB

• Return shipping label

Multiple Choice

Which of the following is NOT a type of call related to the Hypertension Blood Pressure Monitor (HBPM)?

• Place order

• Order status

• Refill milk bags

• Repair