Crewfare - Gamified Onboarding Process

Multiple Choice

Which of the following is Crewfare’s main revenue generator?

• Backstage

• All Access

• Launchpad

Multiple Choice

Which product is specifically for artists, managers, press, and other backstage staff?

• Backstage

• All Access

• Launchpad

Multiple Choice

What reservation type is integrated directly with ticket sales from companies like Tixr?

• Crewfare Encore

• Backstage

• All Access

• Launchpad

Multiple Choice

Which of these products uses confirmation codes that start with “GDLRJ”?

• Backstage

• All Access

• Launchpad

Multiple Choice

Launchpad is Crewfare’s tool for managing customer complaints.

• TRUE

• FALSE

Multiple Choice

Expedia reservations do not offer refundable rates or payment plans.

• TRUE

• FALSE

Multiple Choice

Guests booking with Backstage must go through a group-specific reservation link.

• TRUE

• FALSE

Multiple Choice

Guests who book Expedia reservations have access to their Manage Reservation portal.

• TRUE

• FALSE

Multiple Choice

A guest reaches out via inbox and tells you:

Hi! I need to add a guest to my reservation.

What do you do?

• Ask the guest to provide their full name and confirmation number, and escalate immediately to management.

• Check if the reservation is Sourced or CF Connect, and guide the guest accordingly.

• Tell the guest it’s not possible to add another guest after booking.

Multiple Choice

A guest reaches out via email and tells you:

Hi, I need to cancel my reservation. Can I get a refund? I can’t seem to access the Manage Reservation portal and cancel myself. Please find the details attached.

What do you do?

• Escalate immediately.

• Recognize that it’s a CF Connect reservation, open the guest’s Manage Reservation portal on your end, and check the cancellation policy.

• Inform the guest that since they can't access the portal, you can’t help with the cancellation.

• Tell the guest all CF Connect reservations are refundable by default and cancel it.

Open Ended

A guest calls and tells you:

I'd like to extend my reservation and check in a day earlier.

What do you do? The guest does not have tickets with their reservation.

Open Ended

A guest calls and tells you:

I'd like to extend my reservation and check in a day earlier.

What do you do? The guest HAS tickets with their reservation.

Open Ended

A guest reaches out via chat and tells you:

My card got charged, but the reservation did not go through.

What do you do?

Open Ended

A guest reaches out via chat and tells you:

Please reinstate my order. I was away on business and did not process the payment on time.

What do you do?