BUSINESS YEAR 12

QUIZ VS THE WRITERS: I COULDNT COME UP WITH A BETTER HEADING SORRY!

By Poonam Vijayta

Multiple Choice

What is the main purpose of KPIs in a business?

• To entertain employees

• To make the office look smart

• To measure efficiency and effectiveness

• To plan lunch breakS

Multiple Choice

Which of the following is NOT a valid KPI?

• Level of wastage

• Number of pets owned by staff

Multiple Choice

Staff training can help reduce which of the following?

• Internet bills

• Staff turnover

• Public holidays
  
  

•  The CEO’s salary

Multiple Choice

Which strategy best addresses customer complaints?

• Redirecting the customer to a different department.
• Offering a generic apology without follow-up.
• Ignoring the complaint and moving on.
• Active listening and timely resolution.

Multiple Choice

Motivation strategies may include:

• Longer meetings

• Career advancement
  
  

• . No lunch breaks

• Office karaoke

Poll

Lean production is mainly started by

• toyota

• ferrari

Multiple Select

Investment in technology can improve which KPI?

• Operational efficiency, ROI, customer satisfaction scores
• Employee turnover rates
• Market share growth
• Product development timelines

Word Cloud

What did Uber do to train driver partners?

Multiple Choice

One benefit of improving product quality is:

• More Netflix time
  

• Reduced customer complaints

• More paper work

• Less coffee breaks

Multiple Choice

If your company gives free pizza every Friday, what strategy might that be?

• Staff motivation

• Resource management

Multiple Choice

What happens if you don’t monitor KPIs?

• Free cookies during breaks

• business lose direction

• employees become invisible

• The photocopier gains power

Multiple Choice

Which strategy is used when a business wants to use robots?

• Innocantation

• Automation

Multiple Choice

Did Karmicheal in the last class said that he was reincarnated as a farmer during 1700 who called people through mobile phones for convenience purpose?

• FALSE

• TRUE

• I DID NOT PAY ATTENTION

• I WAS PRETENDING TO PAY ATTENTION

Multiple Choice

KPIs can help a business improve its performance.

• TRUE

• FALSE

Multiple Choice

Motivation has no impact on staff turnover.

• TRUE

• FALSE

Multiple Choice

Quality improvements can help reduce wastage.

• Quality improvements can increase production costs.
• Quality improvements can help reduce wastage.

Multiple Choice

Training increases the likelihood of workplace accidents.

• TRUE

• FALSE

Multiple Choice

Training increases the likelihood of workplace accidents.

• False
• True

Multiple Choice

High staff turnover usually means employees are very happy.

• TRUE

• FALSE

Multiple Select

IN BM CLASS YEAR 12S ALWAYS PAY 100% ATTENTION AT ALL TIMES AND MS POONAM IS THE BEST TEACHER!!!

• TRUE

• TRUE

Multiple Choice

Lean production helps reduce waste and improve efficiency.

• TRUE

• FALSE

Multiple Choice

Uber's training helped increase driver partner ratings

• TRUE

• FLASE

Multiple Choice

KPIs are just random numbers for decoration.

• TRUE

• FALSE

Multiple Choice

Investing in staff training can improve productivity.

• TRUE

• FLASE

Multiple Choice

What did Bunnings do to improve customer satisfaction in 2022?

• Added more sausages to the sausage sizzle
  
  

• Launched a click-and-collect system

• Replaced all staff with robots named Barry

• Made customers wear tool belts
  
  

Multiple Choice

How did Telstra improve staff retention in 2021?

• ELON MUSK CAME TO MARKET HIS PRODUCT TO AUSSIES

• ELON MUSK TOLD THE EMPLOYEES TO STAY HOME AND WORK

Multiple Choice

When Qantas saw rising customer complaints, what did it blame in 2022?

• Jet lags

• lost baggage

• Aliens

• overloaded snack carts

Multiple Choice

Why did Woolworths focus heavily on “on-shelf availability” as a KPI?

• They kept losing bananas

•  Customers complained about empty shelves

Multiple Choice

How did Australia Post track delivery improvements in 2023?

• Psychic delivery estimates

• Time-to-door KPIs and digital tracking

• Provided services online

Multiple Choice

What’s one KPI Boost Juice uses to improve customer experience?

• Sales revenue
• Customer feedback

Multiple Choice

Why did Officeworks increase staff training in 2022?

• To reduce operational costs and increase profits.
• To enhance customer service and adapt to changing retail demands.

Multiple Choice

Domino’s Australia introduced robot delivery trials to improve what KPI?

• delivery efficiency
• customer satisfaction

Multiple Choice

Why did the Victorian Government introduce KPIs for hospital emergency rooms?

• To reduce the number of hospital staff in emergency rooms.
• To improve patient care and operational efficiency in healthcare services.

Multiple Choice

What was the name of the country that we found out in globle warm yesterday?

• iraq

• iraq

Multiple Choice

In Australia, Diet Coke once released a can with a built-in mirror so you could admire yourself while drinking it.

• TRUE

• FLASE

Multiple Choice

In Australia, Diet Coke once released a can with a built-in mirror so you could admire yourself while drinking it.

• TRUE

• FALSE

Multiple Choice

Which KPI should a business track to see if its breakroom snacks are effective?

• Snack Satisfaction Index

• Level of staff motivation

Multiple Choice

What does a high number of staff complaints suggest?

• Staff dissatisfaction

• customer dissatisfaction