BUSINESS YEAR 12

QUIZ VS THE WRITERS: I COULDNT COME UP WITH A BETTER HEADING SORRY!

By Poonam Vijayta

Multiple Choice

What is the main purpose of KPIs in a business?

• To entertain employees

• To make the office look smart

• To measure efficiency and effectiveness

• To plan lunch breakS

Multiple Choice

Which of the following is NOT a valid KPI?

• Level of wastage

• Number of pets owned by staff

Multiple Choice

Staff training can help reduce which of the following?

• Internet bills

• Staff turnover

• Public holidays
  
  

•  The CEO’s salary

Multiple Choice

Which strategy best addresses customer complaints?

• Redirecting the customer to a different department.
• Offering a generic apology without follow-up.
• Ignoring the complaint and moving on.
• Active listening and timely resolution.

Multiple Choice

Motivation strategies may include:

• Longer meetings

• Career advancement
  
  

• . No lunch breaks

• Office karaoke

Poll

Lean production is mainly started by

• toyota

• ferrari

Multiple Select

Investment in technology can improve which KPI?

• Operational efficiency, ROI, customer satisfaction scores
• Employee turnover rates
• Market share growth
• Product development timelines

Word Cloud

What did Uber do to train driver partners?

Multiple Choice

One benefit of improving product quality is:

• More Netflix time
  

• Reduced customer complaints

• More paper work

• Less coffee breaks

Multiple Choice

If your company gives free pizza every Friday, what strategy might that be?

• Staff motivation

• Resource management

Multiple Choice

What happens if you don’t monitor KPIs?

• Free cookies during breaks

• business lose direction

• employees become invisible

• The photocopier gains power

Multiple Choice

Which strategy is used when a business wants to use robots?

• Innocantation

• Automation

Multiple Choice

Did Karmicheal in the last class said that he was reincarnated as a farmer during 1700 who called people through mobile phones for convenience purpose?

• FALSE

• TRUE

• I DID NOT PAY ATTENTION

• I WAS PRETENDING TO PAY ATTENTION

Multiple Choice

KPIs can help a business improve its performance.

• TRUE

• FALSE

Multiple Choice

Motivation has no impact on staff turnover.

• TRUE

• FALSE

Multiple Choice

Quality improvements can help reduce wastage.

• Quality improvements can increase production costs.
• Quality improvements can help reduce wastage.

Multiple Choice

Training increases the likelihood of workplace accidents.

• TRUE

• FALSE

Multiple Choice

Training increases the likelihood of workplace accidents.

• False
• True

Multiple Choice

High staff turnover usually means employees are very happy.

• TRUE

• FALSE

Multiple Select

IN BM CLASS YEAR 12S ALWAYS PAY 100% ATTENTION AT ALL TIMES AND MS POONAM IS THE BEST TEACHER!!!

• TRUE

• TRUE

Multiple Choice

Lean production helps reduce waste and improve efficiency.

• TRUE

• FALSE

Multiple Choice

Uber's training helped increase driver partner ratings

• TRUE

• FLASE

Multiple Choice

KPIs are just random numbers for decoration.

• TRUE

• FALSE

Multiple Choice

Investing in staff training can improve productivity.

• TRUE

• FLASE

Multiple Choice

What did Bunnings do to improve customer satisfaction in 2022?

• Added more sausages to the sausage sizzle
  
  

• Launched a click-and-collect system

• Replaced all staff with robots named Barry

• Made customers wear tool belts
  
  

Multiple Choice

How did Telstra improve staff retention in 2021?

• ELON MUSK CAME TO MARKET HIS PRODUCT TO AUSSIES

• ELON MUSK TOLD THE EMPLOYEES TO STAY HOME AND WORK

Multiple Choice

When Qantas saw rising customer complaints, what did it blame in 2022?

• Jet lags

• lost baggage

• Aliens

• overloaded snack carts

Multiple Choice

Why did Woolworths focus heavily on “on-shelf availability” as a KPI?

• They kept losing bananas

•  Customers complained about empty shelves

Multiple Choice

How did Australia Post track delivery improvements in 2023?

• Psychic delivery estimates

• Time-to-door KPIs and digital tracking

• Provided services online

Multiple Choice

What’s one KPI Boost Juice uses to improve customer experience?

• Sales revenue
• Customer feedback

Multiple Choice

Why did Officeworks increase staff training in 2022?

• To reduce operational costs and increase profits.
• To enhance customer service and adapt to changing retail demands.

Multiple Choice

Domino’s Australia introduced robot delivery trials to improve what KPI?

• delivery efficiency
• customer satisfaction

Multiple Choice

Why did the Victorian Government introduce KPIs for hospital emergency rooms?

• To reduce the number of hospital staff in emergency rooms.
• To improve patient care and operational efficiency in healthcare services.

Multiple Choice

What was the name of the country that we found out in globle warm yesterday?

• iraq

• iraq

Multiple Choice

In Australia, Diet Coke once released a can with a built-in mirror so you could admire yourself while drinking it.

• TRUE

• FLASE

Multiple Choice

In Australia, Diet Coke once released a can with a built-in mirror so you could admire yourself while drinking it.

• TRUE

• FALSE

Fill in the Blanks

My teacher’s KPI for the week is based entirely on how many students laugh at her jokes... even if it’s just out of pity. ANSWER AS yes or no

Multiple Choice

Which KPI should a business track to see if its breakroom snacks are effective?

• Snack Satisfaction Index

• Level of staff motivation

Multiple Choice

What does a high number of staff complaints suggest?

• Staff dissatisfaction

• customer dissatisfaction