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Communicating during my vacation

Multiple Choice

What kind of reservation does Mr. Sanders have?

• Flight reservation

• Boat reservation

• Hotel reservation

• Restaurant reservation

Multiple Choice

What is the problem with Mr. Sanders reservation?

• Not specified
• Payment not processed
• Reservation not found
• Wrong date selected

Multiple Choice

How was the problem solved?

• By ignoring the problem and hoping it goes away.
• By asking someone else to solve the problem.
• By randomly trying different solutions until one worked.
• Mr. Sanders received an upgrade in his room

Multiple Choice

How did Mr. Sanders got to the hotel?

• Mr. Sanders drove to the hotel

• Mr. Sanders asked a ride to the hotel

• Mr. Sanders walked to the hotel
• Mr. Sanders took a taxi to the hotel

​RESERVATION TEXT
BY : HAMDANI, S.Pd.

Hotel

Day 2

Form

Form

استمارة

Fill out the form

Fill out the form

تعبئة الاستمارة

Signature

والفعل

Sign

Signature

توقيع

Keycard

Keycard

مفتاح بواسطة البطاقة

Mini bar

Mini bar

ثلاجة صغيرة

Swimming pool

Swimming pool

مسبح

Extra bed

Extra bed

سرير اضافي

Connected room

Connected room

غرفة متصلة

Wellness Center

Wellness Center

مركزعناية صحية

Access

Access

الوصول الى

Complementary

Complementary

ضيافة

Don't Disturb

Don't Disturb

عدم الازعاج

Safety box

Safety box

صندوق الامانات

Iron

Iron

مكواة

Laundry Service

Laundry Service

خدمة الغسيل

Hair Dryer

Hair Dryer

مجفف الشعر

Slipper

Slipper

خف

Noise

Noise

ازعاج

Extra fees

Extra fees

رسوم اضافية

Shuttle bus

Shuttle bus

باصات ذات خدمة ترددية

pay

pay

دفع

What are Types of Reservation ?

1. Accommodation Reservations

   Lodging services include hotels, motels, villas, home stays, and various other forms.

2. Ticket Reservation

   Reservations in the world of tourism are also called bookings. This type of order includes various services that require a ticket, as a sign of the right to use the related facilities.

3. Tour Reservation

   Tour reservations are reservations that can include plane, ground transportation.

4. Dining Reservations

   Restaurant reservations are arrangements guests make to confirm a table or order in advance of their event at a specific time.

The Form of Reservation

the following are several forms of reservations according to status:

1. New Reservation is a new reservation and is made for the first time.

2. Amended Reservation is a reservation that has been changed, the change usually occurs for the arrival or departure date.

3. Canceled Reservation is a reservation/booking that is cancelled.

4. Confirmed Reservation is a reservation that is certain and confirmed.

5. Individual Reservation is a reservation for individual guests.

6. Group Reservation is a reservation for group guests.

7. Conference Reservation is a reservation for a conference or seminar.

The way to Reserve ?

Media for Reservations are:

1.Letter

2.Fax

3.Telephone

4.E-mail

5.Short Message (SMS)

6.Go straight/ come to the hotel

​Receptionist : Good afternoon, Sir. Welcome to Highland Hotel

Mr. Brown : Hi, good afternoon.

Receptionist : How may I help you, Sir?

Mr. Brown : I’d like to make a reservation for the second weekend in March. Do you have any vacancies?

Receptionist : Ok Sir, let me check it for you. Please wait a moment. Yes sir, we have several rooms available for that particular weekend. What is the exact date of your arrival?

Mr. Brown : March 16th.

Receptionist : How long will you be staying, Sir?

Mr. Brown : I’ll be staying for 2 days.

Receptionist : Okay Sir. How many people is the reservation for?

Mr. Brown : There will be two of us. So, I want to reserve only 1 room.

Receptionist : Would you like a room with twin beds or a double bed, Sir?

Mr. Brown : A double bed, please.

Receptionist : Okay Sir. Would you like to have a room with a view of the mountain?

Mr. Brown : If that type of room is available, I would love to have that. What’s the rate for the room?

Receptionist : The rate is five hundred dollars per night. What name will the reservation be listed, Sir?

Mr. Brown : Daniel Brown.

Receptionist : Could you spell your last name, please?

Mr. Brown : Sure. B-R-O-W-N.

Receptionist : Okay, thank you Mr. Brown. May I have your phone number, please?

Mr. Brown : Yes, my phone number is 1234-5678.

Receptionist : Well Mr. Brown, now I’ll need your credit card information to reserve the room for you. What type of card is it?

Mr. Brown : It’s Visa. The number is 43211234.

Receptionist : What is the name of the cardholder, Sir?

Mr. Brown : My name itself, Daniel Brown.

Receptionist : Alright, Mr. Brown, your reservation has been made for the 16th of March for one room with a double bed and view of the mountain. Check-in is at 1 P.M. Should you have another questions, please do not hesitate to contact us.

Mr. Brown : Okay, thank you so much.

Receptionist : My pleasure, Sir. See you in March, Mr. Brown. Have a nice day.

Mr. Brown : Sure, see you and have a nice day too.

​The sources :

https://www.detik.com/jabar/berita/d-6210168/pengertian-reservasi-adalah-simak-jenis-manfaat-dan-klasifikasinya
https://www.englishcafe.co.id/percakapan-bahasa-inggris-tentang-handling-reservation/