BUS 101 Chapter 9

Multiple Choice

How can non-financial methods of motivation benefit a company?

• By reducing the need for training

• By increasing employee turnover

• By enhancing job satisfaction and loyalty

• By decreasing the number of holidays

Multiple Choice

What is the primary focus of Human Relations in the workplace?

• Motivating employees

• Increasing profits

• Reducing costs

• Improving technology

Multiple Choice

What are the key responsibilities of management in motivating employees to stay engaged?

• Providing financial incentives

• Ensuring emotional involvement

• Setting clear goals

• Offering flexible work hours

Multiple Choice

What are the high levels of morale that contribute to employee productivity?

• High levels of productivity

• High returns to stakeholders

• Employee loyalty

• All of the above

Multiple Choice

What are the two types of rewards discussed in the context of human relations?

• Intrinsic rewards

• Extrinsic rewards

• Both intrinsic and extrinsic rewards

• None of the above

Multiple Choice

What are some strategies for retaining good employees?

• Offer training and mentoring

• Create a positive organizational culture

• Build credibility through communication

• Blend compensation, benefits, and recognition

Multiple Choice

What did the Hawthorne Studies aim to determine regarding workplace productivity?

• The impact of physical conditions

• The role of financial incentives

• The importance of employee training

• The effect of competition among workers

Multiple Choice

Elton Mayo, America's first industrial psychologist, was responsible for formulating:

• the principles of scientific management

• the explanation of the Hawthorne effect

• the motivational-maintenance theory

• Theory X & Theory Y

Multiple Choice

What marked the beginning of concern for human relations in employee motivation?

• Technological advancements

• Historical perspectives

• Understanding employee needs

• Increased productivity

Multiple Choice

What are the two categories of factors in Herzberg's Two-Factor Theory?

• Hygiene factors and motivational factors

• Intrinsic and extrinsic factors

• Positive and negative factors

• Primary and secondary factors

Multiple Choice

What are the assumptions behind McGregor's Theory X?

• Average person enjoys work

• Workers are self-motivated

• Most workers need coercion to work

• Workers prefer autonomy

Multiple Choice

What are the key traits of a Theory Y manager according to McGregor's view of management?

• Maintain strict control and supervision

• Use fear as a primary motivator

• Democratic in decision making

• Maintain less control and supervision

Multiple Choice

What is Theory Z in employee motivation?

• A management philosophy that stresses employee participation

• A theory focused on individual performance

• A method for increasing profits

• A strategy for reducing employee turnover

Multiple Choice

Which theory emphasizes employee participation in all aspects of company decision making?

• Theory X

• Theory Y

• Theory Z

• Theory A

Multiple Choice

What is the main focus of Equity Theory in employee motivation?

• Employee participation in decision making

• Maximizing profits

• Minimizing costs

• Increasing productivity

Multiple Choice

What factors contribute to the personal input–output ratio in an organization?

• Time

• Recognition

• Skills

• All of the above