Introduction to Professional Communication

Multiple Choice

Which of the following is NOT listed as an objective for professional communication in this session?

• To identify purposes and types of professional communications.

• To examine specific components of the listening process in communication.

• To effectively communicate in interviews and presentations.

• To develop advanced technical skills in computer programming.

Open Ended

Why is professional communication important in the workplace?

Multiple Choice

Professional communication channels include which of the following?

• Face-to-face interactions

• Reports

• Electronic media such as email

• All of the above

Fill in the Blank

Internal business communication is the communication between a business and its ___.

Multiple Choice

Which of the following are fields included in external business communication?

• Public relations

• Media relations

• Advertising

• All of the above

Open Ended

List and briefly describe two main types of business communication discussed in the lesson.

Multiple Choice

Which of the following is NOT a typical medium for conducting public relations?

• Newspapers

• Television

• Magazines

• Podcasts

Open Ended

Explain the main responsibilities of public relation practitioners based on the information provided.

Multiple Select

Which of the following skills are important for a career in public relations?

• Researching

• Knowledge of communication technologies

• Cooking

• Excellent written and oral communication skills

Open Ended

Discuss how public relations and media relations work together to support an organization's goals.

Fill in the Blank

Media relations involves building relationships with ___ in media.

Multiple Choice

Which of the following is NOT one of the 4 Ps of marketing?

• Product

• Price

• Placement

• People

Multiple Choice

Professional communication includes which of the following?

• Reports

• Case studies

• Proposals

• All of the above

Open Ended

Explain how professional communication skills contribute to effective business communication. Use examples from the listed skills.

Fill in the Blank

Reports can include information about a firm's ___, creditworthiness, payment policies, and financial status.

Multiple Select

Which of the following are parts that a report can be divided into?

• Terms of reference

• Procedures

• Findings

• All of the above

Open Ended

Describe the role of proposals in the sales process and how they address customer needs.

Multiple Choice

Which of the following best describes the purpose of case studies in business education?

• To provide in-depth examinations of a particular subject and determine factors of success

• To summarize company financial statements

• To create advertisements for companies

• To design new business models

Open Ended

Explain how memos are used in professional communication and why they might not require a formal salutation or closing remark.

Multiple Select

Which of the following are included in the listening process?

• Hearing

• Focusing

• Understanding

• Remembering

Multiple Choice

Deliberative listening is primarily used when:

• Receiving and evaluating persuasive messages

• Listening to music for enjoyment

• Participating in group discussions

• Writing business reports

Fill in the Blank

Evaluative listening can also be called ___ listening.

Open Ended

How do you think effective professional communication can impact your future career or academic success?

Multiple Choice

Which of the following is NOT one of the objectives of professional communication as outlined in the lesson?

• To identify purposes and types of professional communications.

• To examine specific components of the listening process in communication.

• To learn how to write computer code.

• To effectively communicate in interviews and presentations.