Bell- work 09.22.2025

Multiple Choice

If a customer was about to buy a soccer ball, which of the following would be the best item to try to cross-sell?

• A basketball

• Soccer shorts

• A soccer goal frame and net

• A baseball bat

Multiple Choice

Which of the following examples BEST represents cross-selling?

• Mentoring the sale on athletic shoes when a customer purchases a pair of dress shoes.

• Discussing the benefits of different brands when a customer is purchasing a computer.

• Letting a customer know that there are a few out of season pajamas on the clearance rack when the customer asks about pajamas.

• Showing the customer a matching scarf and gloves when the customer purchases a winter coat.

Multiple Choice

What is upselling and how does it benefit customers?

• It offers additional products for free

• It provides extra value to customers

• It reduces the price of the product

• It limits customer choices

Multiple Choice

Before Joe, a Wendy's employee, rings up a customer's order of burger, fries, and a drink, he asks the customer if they would like to "super-size" it. What method is Joe using to sell additional merchandise?

• cross selling

• promotional selling

• relationship selling

• up-selling

Poll

How confident do you feel about this topic now?

• Very confident
• Somewhat confident
• Not confident