Core 1- Print Device Troubleshooting

​Print Device Troubleshooting

By Brandon McClain

Look the the issues listed in this objective and match with the print device type (for laser printers, try to match issues, with the step in the process and component)

Example:

Process = Charging
Component= Primary Charge Roller
Typical Issues/Outcomes= dirty or damaged; black streaks or whole page black

​5.8 Given a scenario, troubleshoot printer issues.

Mostly about laser printers, but good to also look at the others (inkjet, dot matrix/impact, thermal, and 3D)

Laser Printing Process (People Can Expect Delays Traveling Foreign Countries)

Processing, Charging, Developing, Transferring, Fusing, Cleaning

​3.8 Given a scenario, perform appropriate printer maintenance.

Exam Objectives

Multiple Choice

A user wants to print a large job on both the front and back sides of the paper. Which of the following settings should the technician advise the user to change in the printer settings?

• Collate

• Orientation

• Duplex

• Transparency

Match

Match the following laser printer issues with its associated component that is causing the issue

• Ghost artifacts

• Paper jams

• Faded prints

• Vertical lines on prints

• Smudged output

Cleaning blade

Paper feed roller

Drum unit

Transfer belt

Fuser assembly

• Cleaning blade

• Paper feed roller

• Drum unit

• Transfer belt

• Fuser assembly

Multiple Choice

A user reports that printing on heavy cardstock paper results in the image smearing if touched. When printing on plain paper, the problem does not occur. Which of the following would be the NEXT troubleshooting step to perform?

• Increase the fuser temperature.

• Change the paper feed rate.

• Clean the transfer roller.

• Replace the toner cartridge.

Multiple Choice

Multiple users report that the network printer, which is connected through the print server, is not printing. Which of the following should a technician do FIRST to remedy this situation?

• Replace the USB cable.

• Reinstall the drivers on users’ PCs.

• Have users restart their PCs.

• Clear the print queue.

Multiple Choice

After printing a color document with an inkjet printer, the user notices streaks and smudges on the paper.

Which of the following is the best solution?

• Replace the paper feed rollers

• Run the printer’s nozzle cleaning utility

• Replace the fuser assembly

• Realign the laser unit

Multiple Choice

A shipping department is having problems with its thermal label printer. Two columns on the left are not appearing on all labels.

Which of the following should a technician do FIRST?

• Verify the ribbon is correctly aligned to the label

• Run a label calibration

• Remove stuck labels from the print path

• Replace the print head

Multiple Choice

An accounting office still uses an impact printer for multi-part forms. Recently, the forms have been coming out skewed, causing the text to print outside the form alignment.

What is the most likely cause?

• Worn platen roller or tractor feed mechanism

• Low toner levels in the cartridge

• Damaged fuser assembly

• Misaligned laser unit