3.9 Improving Nonverbal Communication

Multiple Choice

Why is it important to be aware of nonverbal cues in communication?

• Because they influence first impressions and communication effectiveness

• Because they are always more important than verbal cues

• Because they are easy to ignore

• Because they only matter in professional settings

Multiple Choice

What is the definition of nonverbal immediacy as presented in the material?

• The use of hand gestures while speaking

• Physical and psychological closeness in communication

• The ability to maintain eye contact

• The process of modulating voice volume

Multiple Select

Which of the following are key behaviors for creating nonverbal immediacy?

• Facing others physically

• Making appropriate eye contact

• Ignoring gestures

• Using touch strategically

Fill in the Blank

One benefit of good nonverbal communication in healthcare is higher patient ___.

Multiple Select

Which areas should you focus on to develop your nonverbal communication skills?

• Facial expressions

• Body language

• Gestures

• Written communication