SCM TOPIC 5

Multiple Choice

What are the key characteristics of the speed boat mentioned in the image?

• Performance

• Reliability

• Durability

• Speed

Multiple Select

What are the four key aspects of the quality of physical products?

• Conformance

• Additional features

• Aesthetics

• Serviceability

Multiple Choice

What role does a plumber play when installing a shower?

• Primary product

• Supporting service

• Service quality

• Physical product

Multiple Choice

What is the primary product in the example of a plumber unclogging a drain?

• A plumber

• A drain

• A shower

• A service

Multiple Choice

What are the two main performance indicators when measuring supplier performance?

• Customer service and supply quality

• Price and delivery time

• Product variety and customer feedback

• Supplier reputation and market share

Multiple Choice

What can an organization expect when it implements quality control standards?

• A decrease in sales

• No change in sales

• An increase in sales

• A decrease in product quality

Open Ended

In a minimum of 2 sentences, explain the purpose of TQMs guiding principles. What do they aim to do?

Multiple Select

What are the four cost elements involved in the cost of quality identified by Pycraft et al (1997)?

• The cost of avoiding internal quality failure

• The cost of avoiding external quality failure

• Appraisal cost

• Prevention cost

Multiple Choice

What are the characteristics of Statistical Process Control (SPC)?

• Early detection of quality issues

• Elimination of waste

• Increasing production rate by eliminating errors

• None of the above

Multiple Choice

Total Quality Management involves

• Management

• management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations.

• management and customers, in order to meet or exceed customer expectations.

Open Ended

Explain the significance of ISO 9000 in manufacturing processes.

Multiple Choice

What is the main objective of ISO 9000:2000?

• To provide guidelines for quality control

• To establish international trade standards

• To create a certification process

• To define manufacturing processes

Multiple Choice

What does ISO stand for?

• International Standards Organisation

• International Standardisation Organisation

• International Organisation for Standardisation

• International Organisation for Standards

Multiple Choice

How is an organisation’s supply chain data captured?

• Through manual entry

• In an ERP system

• Using spreadsheets

• Via email

Multiple Choice

What does BI retrieve data from?

• Social media

• Various data sources

• Only internal databases

• Public records

Multiple Choice

What is Business Intelligence (BI)?

• A method for collecting data

• A type of software

• A financial analysis tool

• A marketing strategy

Multiple Select

What are the key factors that can affect lead time in a supply chain?

• Time to obtain raw materials

• Quality control processes

• Manufacturing cycle duration

• Storage of finished goods

Multiple Choice

What are the key functions linked by the SCOR model?

• Business process re-engineering

• Benchmarking

• Process performance measurement

• All of the above