PP Unit 203 COMMUNICATION HAIR pp

Open Ended

Describe a situation where poor communication could lead to a negative outcome for both the client and the service provider.

Multiple Choice

Why is effective communication important in client care and establishing needs and expectations?

• It helps build trust and realistic expectations

• It allows clients to complain more easily

• It makes treatments faster

• It reduces the need for feedback

Multiple Choice

Which of the following is NOT a requirement for handling client information under the Data Protection Act?

• Information must be kept accurate and up to date

• Information must be kept longer than necessary

• Information must be processed for limited purposes

• Information must be kept secure

Open Ended

Explain why it is important to provide clients with clear advice and recommendations after a treatment.

Multiple Select

Select all the reasons why gaining client feedback is important for a professional therapist.

• It helps improve future services

• It increases the price of treatments

• It helps develop into a professional therapist

• It affects repeat bookings and sales

Fill in the Blank

How can you gain client feedback?

Multiple Select

Which of the following are examples of written communication with clients?

• Text message

• Phone call

• Email

• Letter

Open Ended

Based on the images, list three different ways written communication can be used to interact with clients.

Open Ended

Explain why it is important to record information about hair colouring and tests in a salon.

Multiple Choice

Which of the following details must be recorded on a service record card in a salon?

• Client's favorite hairstyle

• Date of service, products used, timings, comments, adaptations, feedback

• Stylist's personal preferences

• Client's social media accounts

Open Ended

According to the Data Protection Act, what types of client information should a stylist collect and why is it important?

Multiple Choice

Which of the following is NOT a correct way to store client information according to data protection guidelines?

• In a locked file in alphabetical order

• On a password protected file

• On an open shelf in the salon

• Destroyed or shredded in confidential waste after 3 years

Multiple Choice

Which hair test is used to determine how much water the hair can absorb?

• Elasticity test

• Porosity test

• Test cutting

• Density test

Fill in the Blank

A hair strand that returns to its original length after being pulled and released is said to have good ___.

Multiple Choice

Why is it important to perform a skin test before hair colouring?

• To prevent allergic reactions and determine safe products for the client

• To check for hair strength

• To improve hair shine

• To measure hair length

Open Ended

Describe the steps involved in conducting a hair porosity test and explain what the results indicate about the hair.

Multiple Select

Which of the following actions should you take when a client wants to make a complaint in a salon? Select all that apply.

• Take the client somewhere quiet

• Let the client complain in front of others

• Be professional and objective

• Ignore the complaint

Open Ended

What are the key differences between diseases, disorders, infections, and infestations in the context of hair and scalp health?

Multiple Select

Which of the following statements about impetigo are true? Select all that apply.

• It is highly contagious

• It is caused by a virus

• It can spread through direct contact

• It often appears as red sores or blisters

Fill in the Blank

Impetigo is a ___ infection.

Multiple Choice

Which of the following statements about psoriasis is correct?

• Psoriasis is caused by bacteria and is highly contagious.

• Psoriasis is an autoimmune disease and is not contagious.

• Psoriasis only affects people with lighter skin.

• Psoriasis can be cured with antibiotics.

Multiple Select

Which of the following are common features of ringworm?

• Red, itchy, ring-shaped rash with a clear centre

• Highly contagious through skin-to-skin contact

• Caused by a viral infection

• Can appear in groups or with blisters

Fill in the Blank

Head lice are ___ and they are contagious.

Open Ended

Explain why sebaceous cysts do not require treatment in most cases and what should be done if they become painful or infected.

Multiple Select

Which of the following are recommended actions to prevent the spread of scabies?

• Avoid close skin contact until treatment is complete

• Share bedding and towels with others

• See a healthcare provider for diagnosis and treatment

• Ignore symptoms and wait for them to resolve

Multiple Choice

Which of the following skin conditions is caused by a parasitic mite that burrows into the skin to lay eggs?

• Psoriasis

• Ringworm

• Scabies

• Sebaceous cyst

Open Ended

Reflecting on today's session, what is one key takeaway you have learned about effective client care and communication?

Multiple Choice

Why is it important to use effective communication to identify client needs and expectations in a care setting?

• It helps establish realistic expectations and prevents disappointment.

• It allows clients to receive free services.

• It ensures clients will always agree with recommendations.

• It eliminates the need for follow-up appointments.