Conflict Resolution

Open Ended

Explain how having a clear team goal helps the team work better.

Open Ended

What are some factors to consider when determining the purpose of a team?

Open Ended

In what ways do effective teams benefit families, workplaces, and communities?

Multiple Choice

Which of the following is NOT a key characteristic of a work group?

• Individual Accountability

• Independent Tasks

• Leader-Directed

• Mutual Accountability

Multiple Choice

Which aspect is emphasized in both work teams and work groups for achieving organizational success?

• Communication

• Competition

• Isolation

• Micromanagement

Open Ended

Explain how work teams and work groups are similar in terms of their purpose and collaboration.

Multiple Choice

Which of the following is NOT an approach to conflict resolution?

• Collaborating Approach

• Competing Approach

• Avoiding Approach

• Negotiating Approach

Multiple Select

What are two key negative results of unresolved conflicts as described in the lesson?

• People feel motivated and energized

• Friendships and relationships can get worse

• Arguments can grow and even turn violent

• People get more sleep

Open Ended

In your own words, what is conflict resolution?

Open Ended

Describe two strategies for preventing conflict in a team setting.

Multiple Choice

Which of the following is a benefit of conflict resolution?

• It increases stress

• It helps keep good relationships

• It makes situations worse for everyone

• It stops small problems from turning into big ones

Multiple Choice

A brother and sister both want to use the computer. They sit down together and make a schedule that works for both of them.

• Avoiding

• Compromising

• Collaborating

• Competing

Multiple Choice

Two classmates both want the last open seat by the window. They agree to take turns and switch halfway through class.

• Avoiding

• Compromising

• Collaborating

• Competing

Multiple Choice

Someone keeps touching your things even after you asked them not to. You firmly tell them to stop and protect your personal space.

• Competing

• Harmonizing

• Avoiding

• Compromising

Multiple Choice

Your friend wants to watch a movie you don’t care for, but you let them choose because keeping the friendship strong matters more to you.

• Competing

• Compromising

• Harmonizing

• Avoiding

Multiple Choice

Two friends start arguing at lunch, and one gets really upset. Instead of arguing back, they walk away to calm down before talking again later.

• Collaborating

• Harmonizing

• Competing

• Avoiding