Vio_ViThers Playbook_Final

Open Ended

How do you think adding value, integrity, and a sense of belonging to every job can impact the experience of customers and colleagues at VIO Optical Clinic?

Multiple Choice

What is the significance of understanding each customer's unique story in providing personalized service at VIO Optical Clinic?

• It helps in selling more products.

• It allows for a more personal and meaningful customer experience.

• It reduces the amount of work for employees.

• It ensures faster service.

Multiple Select

Select all that apply: What are the key components of the VIO Optical Clinic Playbook mentioned in the introduction?

• Philosophy and DNA

• Detailed and comprehensive service guidelines

• Competency dictionary

• Nine steps to win patients' hearts

Multiple Choice

What is the main purpose of the VIO Optical Clinic Playbook as described in the introduction slide?

• To provide a guide for mastering services, competencies, and patient care

• To advertise VIO Optical Clinic services

• To train only new employees

• To explain the history of optical clinics

Multiple Choice

Which of the following best describes the vision of VIO Optical Clinic?

• To be the biggest vision therapy provider in Indonesia and Southeast Asia

• To provide the cheapest optical products

• To focus only on selling glasses

• To operate only in Indonesia

Multiple Choice

What is the mission of VIO Optical Clinic?

• Bring innovation to help more people see better

• Sell more optical products

• Expand to more countries

• Focus only on adult patients

Open Ended

Explain the significance of VIO Optical Clinic's approach to eye care compared to traditional optical stores and eye hospitals.

Multiple Choice

What is the main promise of VIO Optical Clinic to its customers?

• To provide only glasses and lenses

• To offer professional expertise for every eye condition with non-surgical solutions

• To sell eye care products online

• To provide only surgical solutions

Open Ended

Describe how the values of 'Value', 'Integrity', and 'Ownership' guide the work culture at VIO Optical Clinic.

Multiple Choice

Which of the following best describes the character traits expected from Vi-Thers at VIO Optical Clinic?

• Aggressive, impatient, and reserved

• Responsive, caring, creative, and friendly

• Indifferent, uncreative, and formal

• Competitive, secretive, and distant

Open Ended

Explain how VIO Optical Clinic provides comprehensive and detailed services to its patients.

Multiple Choice

Which services are included under Vision Checkup at VIO Optical Clinic?

• VCU A, VCU B + Screening Therapy, VCU C + Screening Therapy, VCU Special (low Vision) + Screening Therapy

• Amblyopia Management, Diplopia Therapy, Strabismus Latent Therapy, Low Vision Rehabilitation

• Ortho-K, Scleral Lens, RGP Lens, Hybrid Lens

• Kacamata, Contact Lens, Lensa Kacamata Progressive

Multiple Choice

Which of the following is NOT included in the VCU Special (Low Vision) + Screening Therapy services at VIO Optical Clinic?

• Tes Ketajaman Visual

• Pemeriksaan Kontras

• Pemeriksaan Fungsi Tambahan

• Pemeriksaan Tekanan Bola Mata

Multiple Select

Which products are categorized under 'Medical' solutions at VIO Optical Clinic? Select all that apply.

• Ortho-K (Hard Lens)

• Softlens Clear, Color, Daily, Monthly Disposable

• MYOSMART

• Bioptic Telescope

Open Ended

Explain the significance of the '-thers' part in the name 'Vi-Thers' and how it relates to the clinic's commitment to patient care.

Multiple Choice

What does the term 'Vi-Thers' represent in the context of VIO Optical Clinic?

• A type of eye therapy

• The front-line staff who provide the best service and solutions

• A brand of optical lenses

• A special customer loyalty program

Multiple Choice

What are the main responsibilities of a Refraction Optician according to the VIO Optical Clinic guidelines?

• Conducting detailed and accurate eye refraction examinations, recommending and adjusting glasses or contact lenses, providing personal service and ongoing monitoring, educating patients about optical products, and collaborating with doctors and clinic teams.

• Only conducting eye refraction examinations and recommending glasses.

• Managing clinic administration and documentation only.

• Fitting contact lenses without patient education.

Multiple Choice

Which of the following actions best exemplifies the value of 'Seeing Customers Beyond Needs' at VIO Optical Clinic?

• Providing service that exceeds expectations and creates meaningful long-term value for customers.

• Focusing only on fulfilling customers' immediate needs.

• Ignoring customers' aspirations and treating everyone the same.

• Limiting service to basic product recommendations.

Open Ended

How does being friendly and creating comfort impact customer experience and loyalty at VIO Optical Clinic?

Multiple Select

According to the guidelines, what behaviors contribute to creating comfort for customers and colleagues at VIO Optical Clinic? Select all that apply.

• Greeting with a personal touch.

• Welcoming customers warmly.

• Communicating equally well with everyone.

• Listening actively and adjusting communication.

Multiple Choice

According to the Vi-Thers Playbook, what is the main goal when interacting with customers at VIO Optical Clinic?

• To sell products as quickly as possible

• To understand each customer's story and provide personalized solutions

• To follow a strict script for every customer

• To focus only on brand promotion

Open Ended

Reflecting on the Vi-Thers Playbook, how do you think understanding each customer's unique story can improve the service you provide?