4_7 Conflict Management

Open Ended

Describe a time when a conflict (disagreement) HELPED a relationship. (You do not have to share all the details. It does not have to be a romantic relationship).

Multiple Choice

Which of the following is NOT true about conflict?

• Conflict is always violent or abusive.

• Conflict can be quiet or loud.

• Conflict is a normal part of all relationships.

• Conflict can help relationships grow when handled well.

Match

Match the 5 ways to handle conflict with their descriptions.

• Competing

• Avoiding

• Accomodating

• Compromising

• Collaborating

"My Way"

"No Way"

"Your Way"

"Half Way"

"Our Way"

• "My Way"

• "No Way"

• "Your Way"

• "Half Way"

• "Our Way"

Multiple Choice

Which of the following is a potential problem with the 'Avoiding' style of conflict resolution?

• Issues don't get solved

• Quick decisions are made

• Both people give up something

• High concern for others

Multiple Select

Select ALL the statements that accurately describe the 'Compromising' style of conflict resolution.

• Both people give up something

• It is like splitting the difference

• It is best when one person has more power

• Neither person gets exactly what they want

Multiple Choice

Which scenario is an example of compromising?

• Two friends agree to watch one movie this time and the other movie next time.
• Both friends choose to watch different movies alone.
• One friend insists on watching their favorite movie only.
• Two friends decide to watch the same movie again.

Multiple Choice

Which situation is an example of using collaboration as a way to handle conflict?

• Two team members discuss their differing views and create a new strategy together.
• A group votes on a solution without discussing it further.
• Two colleagues argue until one gives in to the other.
• A manager decides the outcome without consulting the team.

Multiple Choice

Which of the following statements about conflict is TRUE?

• Conflict is always violent.

• Conflict only happens at work.

• Conflict can be quiet or loud.

• Conflict cannot help relationships grow.

Multiple Choice

Which of the following is NOT a recommended tip for conflict management according to the slide?

• Try to win arguments at all costs

• Attack the problem, not the person

• Ask questions and really listen

• Be open to new ideas