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Open Ended

How do you think the concept of 'process' contributes to the effectiveness and quality of an organization?

Multiple Choice

According to the definitions presented, what is the main purpose of a process within an organization?

• To create value by transforming inputs into outputs through a set of related activities.

• To maintain the status quo within the organization.

• To focus only on individual tasks without considering the overall outcome.

• To avoid planning and control in organizational activities.

Multiple Choice

According to the definition provided, what are the main characteristics of a process in an organization?

• A process is a set of coordinated and repeatable activities that use resources to transform inputs into outputs that generate value.

• A process is a random set of activities with no specific goal.

• A process only involves the use of technology.

• A process is only about producing physical goods.

Open Ended

Compare the definitions of 'Gestión' and 'Gestión de procesos' as presented by ISO 9000:2000. What is the main difference between them?

Multiple Choice

Which of the following statements best describes the 'Enfoque basado en procesos' according to ISO TC 176/SC2/N 544R. 2001?

• It requires the organization to manage each process as a unique unit and as part of a network of processes.

• It focuses only on the final product.

• It ignores the interrelation between processes.

• It is only applicable to manufacturing industries.

Multiple Select

Select all elements that are common to the concept of process management according to the slide.

• Systemic approach

• Focus on individual tasks only

• Emphasis on achieving objectives

• Adaptation to environmental changes

Fill in the Blank

Fill in the blank: One of the main goals of process management is to mejorar la ___ de los procesos.

Open Ended

Explain how understanding the value of processes can provide a competitive advantage for a company. Use examples from the logistics sector if possible.

Multiple Choice

Which of the following is NOT a step in implementing process management according to the slide?

• Defining process governance

• Realizing mappings

• Ignoring process maturity

• Controlling new processes

Open Ended

Explain the main differences between 'Gestión por procesos' and 'Gestión de procesos' as described in the slides.

Fill in the Blank

Fill in the blank: The process management approach focuses on creating ___ for the client and stakeholders.

Multiple Select

Select all the elements that are considered key factors for success in process management according to the slide.

• Culture

• Critical processes

• Financial investment

• Organizational structure

Open Ended

Describe how process management models help organizations design their process management systems and why this is important.

Multiple Choice

According to the ISO 9000:2000 process approach model, what is the main purpose of measuring, analyzing, and improving processes?

• To increase the number of processes

• To ensure continuous improvement of quality management

• To reduce the number of employees

• To eliminate customer requirements

Multiple Choice

Which of the following is NOT one of the primary activities in the value chain model?

• Logistics de entrada

• Transformación

• Gestión de recursos humanos

• Marketing y ventas

Open Ended

Explain how the value chain provides viability to an organization and generates products or services for clients or users.

Multiple Select

Which of the following phases are included in the value chain of an industrial organization?

• Diseño de productos

• Prestación del servicio

• Distribución

• Servicio posventa

Fill in the Blank

A value chain should have at least ___ phases to represent the linkage of macro processes in a business.

Multiple Select

According to the process map, which of the following are considered support processes?

• Gestionar el entorno

• Gestion humana

• Auditar

• Planificar la producción

Open Ended

Describe two common mistakes made when naming processes in the construction of process maps.

Multiple Choice

Which of the following is a characteristic of functional management according to the image?

• Integration of specialties

• Centralization of decisions

• Control of quality

• System of work teams

Multiple Choice

Which types of processes are described in the image, and what is the main function of each?

• Governance, Substantive, Adjective

• Macroprocess, Process, Subprocess

• Functional, Process, Adjective

• Governance, Macroprocess, Adjective

Fill in the Blank

A ___ is a set of processes interrelated within the organization that facilitates the achievement of the mission.

Open Ended

How do processes in public function contribute to the role of the police in Ecuador?

Multiple Choice

Which of the following best describes the purpose of public administration according to the image?

• To maximize profit for the government

• To satisfy user demands and act as an agent of development

• To control all market activities

• To limit the distribution of wealth

Open Ended

After learning about the concept of processes, what questions do you still have or what would you like to know more about regarding process management?

Open Ended

Summarize in your own words what a 'process' is based on the definitions provided in the slide.