ED45 1.03 Listening and Communication Barriers

Multiple Choice

What is one way to practice active listening at home?

• Repeat back what someone said and ask questions

• Watch TV while talking to someone

• Ignore what others say

Multiple Choice

Which of the following is a key component of active listening?

• Interrupting to ask questions

• Maintaining eye contact

• Offering your opinion immediately

• Multitasking while listening

Multiple Choice

What are the three main benefits of effective listening in the workplace?

• Prevents misunderstandings

• Builds trust

• Improves teamwork

• Increases productivity

Multiple Choice

What are the main obstacles to effective communication as described in the text?

• Cultural differences

• Language barriers

• Emotional distractions

• Physical noise

Multiple Choice

What are some examples of sender barriers in communication?

• Poor Grammar

• Confusing Nonverbal Cues

• Inappropriate Language

• Distracting Mannerisms

Multiple Choice

What are the barriers to effective communication as described in the image?

• Active Listening

• Personal Views

• Predicting Messages

• Non-understanding

Multiple Choice

What is the main purpose of active listening in conversations?

• To interrupt the speaker

• To enhance feedback quality

• To ignore the speaker

• To provide personal opinions

Multiple Choice

Which of the following statements is true?

• Communication requires at least one person

• People rarely make mistakes when communicating

• Communication is a two-way process

• Employers don’t really value communication skills

Match

Match the following Listening Skills

• avoid distractions and keep eye contact with the speaker

• have an open mind, open to new ideas and prospective, do not be critical of the speaker

• restate key points; this confirms you were listening

• ask questions, helps get a better understanding of what is being said

pay attention

withhold judgement

summarize

clarify

• pay attention

• withhold judgement

• summarize

• clarify