G12 - Operations strategy

Open Ended

Why do you think flexibility and process innovation are important for businesses in responding to change?

Multiple Choice

Which of the following is a key factor that influences operations decisions in businesses today?

• The use of IT and AI

• Employee dress code

• Office location

• Company logo design

Open Ended

Explain how technology can improve the process of packing and delivering orders in a business.

Multiple Choice

Which daily business task from the list is most likely to require a human rather than AI or IT?

• Replying to customer messages

• Taking online orders

• Restocking shelves

• Designing a new logo

Multiple Choice

What is one key benefit of Toyota's lean production system compared to traditional production systems?

• Higher waste

• Slower response to customer needs

• Lower costs

• Less reliable products

Fill in the Blanks

Fill in the blank: Operations decisions are long term and involve significant

.

Multiple Select

Which of the following are important resources to consider before making a major operations decision?

• Human resources

• Marketing information

• Financial resources

• All of the above

Open Ended

Discuss how the availability of marketing data can influence a business's decision to expand capacity.

Multiple Choice

Which of the following best describes how technology is transforming operations management in businesses?

• It only supports basic administrative tasks.

• It shapes core decisions and improves efficiency.

• It replaces all human workers.

• It slows down production processes.

Multiple Select

Which of the following are benefits of using AI in operations management?

• Faster decision-making

• Processes large data sets in real time

• Increases human judgement

• Improves efficiency and customer satisfaction

Open Ended

How can businesses use technology to stay flexible and respond to market changes?

Fill in the Blanks

Operational flexibility allows a business to adjust its operations quickly to meet changing

demands or market conditions.

Multiple Choice

What is one example of process innovation in logistics mentioned in the lesson?

• Predictive maintenance in factories

• Testing drones for parcel delivery

• Customer service chatbots

• Loan approval in banking

Multiple Choice

Which of the following is an example of process innovation as described in the case studies?

• Grab adjusting the number of drivers based on demand

• Zara designing and making clothes during the season

• Grab using surge pricing to manage demand

• Zara operating without owning vehicles

Open Ended

Explain how flexibility and process innovation help businesses stay competitive in fast-moving markets. Use examples from the case studies provided.

Open Ended

Describe a situation where a business might need to adapt or miss out, and explain how flexibility or process innovation could help.

Fill in the Blanks

ERP stands for Enterprise

Planning.

Multiple Choice

What is one major limitation of ERP systems according to the lesson?

• Improves decision-making

• High setup and training costs

• Speeds up processes

• Reduces waste

Multiple Select

Which of the following are benefits of implementing ERP systems in a business?

• Reduces waste by matching supply to demand

• High setup and training costs

• Improves decision-making with real-time data

• Speeds up processes and improves delivery times

Multiple Choice

Which of the following best describes the main focus of lean production?

• Maximizing the use of all available resources regardless of waste

• Reducing waste and using fewer resources while maintaining high quality

• Increasing production speed at any cost

• Focusing only on employee satisfaction

Multiple Select

Which of the following are considered advantages of lean production?

• Lower costs and higher profits

• Increased inventory and waste

• Improved product quality

• Faster production and product launches

Multiple Choice

Which lean production approach involves materials arriving only when needed, reducing inventory and waste?

• Kaizen

• Quality Circles

• Just-in-Time (JIT)

• Cell Production

Fill in the Blanks

Big operations projects like building a factory or launching a new product take time, money, and

.

Open Ended

Describe the steps involved in Critical Path Analysis and explain why each step is important for successful project management.

Open Ended

Reflecting on today's lesson, which aspect of operations strategy do you find most relevant to modern businesses, and why?

Multiple Choice

Which of the following is a key factor that influences operations decisions in businesses?

• The use of IT and AI

• Employee dress code

• Office location

• Company logo design