216 Reception

Open Ended

Why is it important for salon receptionists to have both knowledge and skills to fulfil their duties?

Open Ended

Explain why it is important to record the date and time when taking a message.

Multiple Choice

Which of the following is NOT a key detail to record when taking a message?

• Who is the message for?

• Who has taken the message?

• The date and time the message was taken

• The client's favorite color

Multiple Select

Which information is essential when making and recording appointments? Select all that apply.

• The member of staff available

• The services available

• The weather forecast

• The cost

Open Ended

Name 3 ways to make a client comfortable at reception.

Open Ended

What information would you need to make an appointment?

Open Ended

Give 2 reasons why you should deal with clients enquiries in a polite and quick manner.

Open Ended

Why is it important to pass messages on to the right person as soon as possible?

Open Ended

What would you do if you couldn’t deal with an enquiry quickly?

Open Ended

If you couldn’t deal with a payment problem, who would you go to?

Open Ended

Name the requirements of the Data Protection Act.

Multiple Choice

Which of the following is NOT a requirement of the Data Protection Act?

• Register with the data protection registrar

• Ensure that information is accurate and up to date

• Provide access to the persons own record if requested

• Share information with third parties without consent

Open Ended

Give 3 reasons why you should always keep client confidentiality.

Multiple Select

Which of the following are consequences of breaching client confidentiality in a salon?

• Legal proceedings against the salon

• Increase in profits

• Loss of clients

• Damage to salon image/reputation

Open Ended

What could happen if you broke client confidentiality?

Open Ended

What rights does the client have under the equal opportunities legislation in your salon?

Multiple Select

Which acts are mentioned as key legal requirements for salons regarding equal opportunities, disability discrimination, and sale of goods and services?

• Consumer Rights Act

• Disability Discrimination Act

• Sale of Goods and Services Act

• Equal Opportunities Act

Multiple Choice

Which of the following is NOT an example of a typical salon reception enquiry?

• Client making appointments

• Client paying for services/products

• Client enquiring about services and prices

• Client requesting a haircut

Open Ended

Reflecting on today's lesson about salon reception duties, what is one skill or knowledge area you feel most confident about, and is there anything you would like to learn more about?