Unit 11

Multiple Choice

Why is good housekeeping important in a retail or e-commerce environment?

• It ensures general care, orderliness, and proper maintenance of the store.

• It makes the store look more colorful.

• It increases the number of products in the store.

• It allows employees to take longer breaks.

Multiple Choice

Which of the following is NOT included in good housekeeping practices?

• Proper signage and store layout

• Store maintenance free of smell, dirt and mess

• Removal of waste materials

• Ignoring storage facilities

Multiple Select

Select all the benefits that result from good housekeeping.

• More effective use of space

• Enhanced company's image

• Increased workplace hazards

• Improved staff productivity, morale and wellbeing

Multiple Choice

What is the main purpose of vacuuming in retail store housekeeping?

• To remove dust from shelves

• To clear floors of accumulated debris

• To clean windows

• To organize inventory

Multiple Choice

Which of the following is a typical housekeeping activity for tidying work areas?

• Tidy up any clutter on the shop floor

• Leave furniture uninspected

• Allow cashier counters to be cluttered

• Ignore customer service counters

Open Ended

Explain how effective housekeeping can help prevent workplace hazards in a physical store.

Multiple Select

Select all the hazards that may result from poor housekeeping practices in a physical store.

• Slip & fall

• Trip & fall

• Fire hazards

• Improved safety

Multiple Choice

Why is good housekeeping important in a retail store?

• It ensures general care, orderliness, and proper maintenance of the store.

• It increases the number of products in the store.

• It helps reduce the number of employees needed.

• It allows the store to stay open longer hours.

Multiple Choice

What are two key aspects of maintaining a virtual store mentioned in the slides?

• Maintenance of website and online reputation

• Physical cleaning and website maintenance

• Customer service and inventory management

• Online advertising and physical store upkeep