Listening Skills

What is a situation that calls for using your active listening skills?

• During morning announcements
• Watching TV
• Listening to Taylor Swift's new CD
• When a teacher explains the homework assignment 

Why is it called "active listening"?

• You stay active rather than sitting around.
• It requires a lot of multi-tasking. 
• You use your eyes and brain as well as your ears.
• You look very focused. 

Which one is NOT part of active listening

• Look at the person
• Encourage the person to talk
• Give advice
• Use empathy

Which work situation would require active listening? 

• Your boss tells you to check the new schedule on your way out. 
• You are assigned to work in the customer service department. 
• While stocking shelves, you hear Austin and Nate talking about their weekend. 
• You are assigned to bag groceries for the shift. 

Which one is NOT one of the ways to give feedback when listening?

• repeat the information back
• give advice
• reflect how the speaker probably feels
• put their statement in your own words, to clarify. 

Which is NOT a good reason to use active listening?

• to be a good friend
• to have time to think of what you want to say
• to make sure you understand what to do
• to get more information

What is an important use of body language and active listening?

• to show you are listening
• to encourage the person to talk
• to see how the speaker is feeling
• all of these

Why do you need to use your eyes when actively listening?

• you don't
• to observe the speaker's body language
• to make the speaker think you are tuned in
• none of these

What is the first step to active listening?

• grunt and nod
• ask questions
• look at the speaker
• give feedback

To understand another person's feeling about something, the least important part may be 

• the facial expression
• the words
• the tone of voice
• the posture