Customer Service

Which one of these roles does not deal directly with customers?

• Receptionist
• Shop Assistant
• Delivery Driver
• Cleaner

Choose an example of good customer service.

• Food service assistands stands with their  backs to the customer
• A food service assistant smiles and greets the customer politely
• A food service assistant chews her nails whilst waiting for her customer to make their choice.
• A chef shouts at a colleague when they make an error with a food order.

Identify the benefits of good customer service to the business.

• Customers who did not enjoy their experience, will recommend the business to friends.
• Customers who enjoy their experience, will spend more money.
• The business will not expand.
• The business will get bad reviews.

Which is a way to gain customer satisfaction?

• Confidence in service
• Not dealing with problems
• Slow service
• Long queues

The staff in the shop are very polite, they are ______________________.

• courteous 
• efficient
• faithful
• uncaring

The customer service reacted quickly and in a positive way, they were ______________________

• uncaring
• responsive
• attentive
• courteous

We're doing everything to ____________________ our customers' expectations.

• excess
• exit
• exceed
• access

My personal rule of ________________ is that I never argue with customers.

• finger
• toe
• thumb
• nail

Last year, we lost a lot of customers ______________ our competitor

• for
• on
• to
• with

Usually it's easier to _________________________ an existing customer than to gain a new one.

• stick
• keep
• hold
• leave