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Customer Service

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9th - 12th Grade

Used 399+ times

Customer Service
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20 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which one of these roles does not deal directly with customers?

Receptionist
Shop Assistant
Delivery Driver
Cleaner

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Choose an example of good customer service.

Food service assistands stands with their  backs to the customer
A food service assistant smiles and greets the customer politely
A food service assistant chews her nails whilst waiting for her customer to make their choice.
A chef shouts at a colleague when they make an error with a food order.

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Identify the benefits of good customer service to the business.

Customers who did not enjoy their experience, will recommend the business to friends.
Customers who enjoy their experience, will spend more money.
The business will not expand.
The business will get bad reviews.

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which is a way to gain customer satisfaction?

Confidence in service
Not dealing with problems
Slow service
Long queues

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The staff in the shop are very polite, they are ______________________.

courteous 
efficient
faithful
uncaring

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The customer service reacted quickly and in a positive way, they were ______________________

uncaring
responsive
attentive
courteous

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

We're doing everything to ____________________ our customers' expectations.

excess
exit
exceed
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