________, one of the five functions of management, determines to what extent the business is accomplishing the goals it set out to reach in the planning stage.

• Controlling
• Assessing
• Evaluating
• Judging

Your ________ values are the important principles that will guide your decisions and actions in a business.

• core
• family
• major
• community

When tactical management is used, the manager is:

• directive and controlling.
• sharing and trusting.
• attentive and respectful.
• unsure and doubtful.     

An effective leader gets to know each person's skills and abilities as well as strengths and weaknesses.

• True
• False

Ethical behavior is made up of two parts: the actions of individuals and groups and ________.

• the results of those actions
• laws that govern those actions
• community values
• the financial cost of their behavior

Human ________ are the way people get along with each other.

• resources
• observations
• relations
• structures

Each of the following is a characteristic of effective leaders except:

• dependability.
• intelligence.
• initiative.
• vanity.

A manager is better able to influence workers when he or she:

• earns a large salary.
• has an impressive job title.
• is recognized as an expert.
• is an older person.

Top-level managers spend most of their time planning and controlling business activities.

• True
• False

A good way to decide whether a business's action is ethical is to ask yourself whether it will:

• increase the firm's profits.
• increase the firm's sales.
• improve the firm's competitive position in the market.
• embarrass the firm if the action becomes public knowledge.