Chapter 2: Active Listening

A central point, like attraction, attention, or activity

• idiom
• evaluation
• focus
• paraphrasing

Asking the other person(s) to provide more information, to elaborate on their statement or answer specific questions you might have

• interacting
• summarizing
• evaluating
• clarifying

A communication technique that requires the listener to understand, interpret, and evaluate what they hear.  

• Active listening
• respond
• reflecting feelings
• interacting

We remember more than half of what we hear. 

• True
• False

What is the first rule of active listening?

• talk
• pay attention
• study your notes

When active listening, you should put your own thoughts aside by keeping an open mind.

• False
• True

Feedback is provided by all of the following except:

• Paraphasing
• summarizing periodically
• asking questions
• listening to music

What are the 2 types of barriers?

• internal, external
• up, down
• horizontal, vertical
• left, right

Which of the following is NOT an external barrier?

• Noise and Interruptions
• Technical language and idioms
• Time Constraints
• Inattention to body language

Which of the following is NOT an internal barrier?

• Limited attention span
• Filters
• Time Constraints
• Habits