WBG Travel Agent Quiz

Shirley Bee, an Assistant to a WBG Director calls to change the Director's return flight from Washington, DC to London on British Airways Airlines. The Assistant is told BA cannot be used because it is not a preferred airline and DL's fare is much lower. Ms. Bee does not accept this and says the BA flight is the only flight the Director can take that will arrive in time to attend a very important meeting in London. Ms. Bee insists that the BA ticket be issued with the Director's authorization. Can BA be authorized under these circumstances? DL Option: $1652.39 BA Option: $2465.68

• Yes. The Director is an exception.
• No. DL is cheaper and BA doesn’t meet any of the exception criteria. If there is pushback, we need to check with GSD.

Alex Boone insists on traveling from Washington, DC to London on British Airways instead of United Airlines. He says he had a bad experience with United Airlines on his last flight and vowed to never fly on them again. He is authorized to travel in business class but he offers to fly in Premium Economy on British Airways, which is lower than the United Airlines fare in Business Class. It is good for the Bank because it will save money and it is good for him, too, because he prefers BA! Will Mr. Boone be authorized to travel on BA in Premium Economy? BA Options: Business Class $6200  UA Options: Business Class $2796 (Economy Plus $2410) 

• Yes. Let's save the Company money - it's a win-win situation!
• No. The comparison is always done in the same class of service for both carriers. While the Bank would be made “whole” by Mr. Boone downgrading to economy on a non-preferred, this isn’t fair to the preferred carrier that has the lower fare in the same class of service that the traveler is able to fly in.

Oliver Logan must travel from Kyiv, Ukraine to Frankfurt, Germany. There are lower fares on non-preferred airlines. Both options are non-stop and total elapsed travel time is the same. Can he still take PS, even though the fare is higher?

• Yes. Since the flight from Kyiv to Frankfurt doesn’t go “over the ocean,” the preferred carrier mandate is not required so Ukraine International Airlines would be offered as a LLF.
• No. Mr. Logan must take the preferred airline for full savings.

Is a traveler allowed to stay at a hotel that is not on the preferred hotel list?

• Yes. The Bank controls hotel costs with a city ceiling. While travelers are encouraged to stay in preferred hotels, we do not mandate their use.
• No. The traveler must use preferred hotels in order to comply with Standard Global Policy.

If a traveler is taking an international trip that requires a connection and each segment is 2 hours, what class of service does the policy allow the traveler to fly on?

• Economy class. The two segments equal 4 hrs which is less than the 5 hrs minimum required in the Standard Global policy.
• Business class. The authorized class of travel for international trips where the furthest mission point is less than 5 hours from the origination point, is economy class. The most direct route, on preferred carrier, if there is one, is used to determine the 5 hours. When a trip has multiple mission points, the furthest destination point on the trip, will define the class of service for the entire trip. If the connection time exceeds 1 hour, this would permit the traveler to fly in business, as the connection time is counted into the 5 hours, unless there was a direct flight that would have gotten the traveler to their destination in less than 5 hours. Staff may not choose a connection itinerary however, where a direct option exists, merely to be able to fly in business class.

Which of the following is False? Travelers are required to take preferred carriers when: 

• Flying over the ocean, unless one of the exception criteria is met
• A preferred airline is required only when there is an over-the-water segment on the trip.  However, travelers and approving managers are strongly encouraged to request the use of our preferred airlines for all travel where possible.  It is possible that more routes than over-the-ocean will be mandated if WBG savings are not being realized and as airlines are not seeing the increase in revenue and market share they were expecting.
• A preferred carrier is cheaper than a non-preferred
• A non preferred carrier is unable to save more than 4 hours of total elapsed flying time over any of the preferred carriers

If a staff is going to Washington in economy class, what is the bank policy on booking a seat assignment? If the seat needs to be booked online, can the expenses be charged to the SOE?

• Yes
• No

What is the class of travel for the staff who is travelling as a presenter in a conference/seminar?

• Business for international over 5 hours or Economy for domestic
• Economy for all travel as stated in the Standard Global Policy.

What is the class of travel for a developmental assignment (DAIS)?

• Economy class
• Standard Global Policy

What will be the class of travel for an International consultant based in London? The travel is from London/Glasgow/Moscow/ London

• Business. The farthest point is Moscow and flight time is over 5 hrs.
• Economy as these mission stops are less than 5 hrs.