Customer Service

What form should you use to request a return label be mailed to a customer?

• Additional Item Information
• Letters to Customer
• Return Label
• Damage Call Tag

What form should you fill out if the customer states the item is defective?

• Additional Item Information
• Quality Alert
• Possible Fraud
• Shipping Issues

What form should you fill out if a customer would like to return a piece of furniture due to it not fitting in the room they wanted?

• Damage Call Tag
• Return Options Request
• Shipping Issues
• Lost Shipment Tracer

What form should you fill out if a customer order is on Hold Code 3?

• Possible Fraud
• Letters to Customer
• Returns Processing
• AVS Decline

What form should you fill out if the customer states their furniture item is damaged?

• Return Options Request
• Returns Processing
• Quality Alert
• Damaged Call Tag

What form should you fill out if a customer has not received their shipped item?

• AVS Decline
• Return Label
• Lost Shipment Tracer
• Possible Fraud

What form should you fill out if information you are looking for is not found in ;AV?

• Additional Item Information
• Shipping Issues
• Quality Alert
• Letters to Customer

What form do you fill out if we have not processed a customer return and it is past the processing date in Soft World?

• Return Options Request
• Returns Processing
• Quality Alert
• Lost Shipment Tracer

What form do you fill out if the customer is calling back about a Hold Code 5 due to her billing address not matching what the bank has on file?

• Quality Alert
• AVS Decline
• Additional Item Information
• Returns Processing

What form should you fill out if you want to send a customer a discount coupon before of an issue with a pervious order?

• Additional Item Information
• Return Label
• Letters to Customer
• Quality Alert