Ethics in Sales

Taking a client golfing is usually acceptable, as long as which situation exist?

• The salesperson does not talk about business during the outing.
• The business relationship does not include awarding a contract.
• The golf excursion lasts no longer than three hours.
• The salesperson spends no more than $100.

Hotel supply salespeople who give expensive gifts to customers in an attempt to obtain their business are often considered guilty of which behavior?

• Violating local laws
• Overstating expenses
• Accepting bribes
• Unethical behavior

Which situation demonstrates ethical behavior in selling?

• Tom tells Mrs. Smith she can save $100 by purchasing a vacuum cleaner without the carpet attachment because she has hardwood floors.
• Mrs. Thompson tells John she cannot give him a raise, so he should claim additional expenses on his monthly expense account to make up for it.
• Ron tells the customer she can save an additional $25 if she makes her check out to him instead of the company.
• Mayhew's raises prices on its clothing prior to a 25%-off sale so customers can feel good about the amount of money they are saving.

Salespeople who moonlight or attend classes on company time are guilty of which behavior?

• Wasting time
• Unethical behavior
• Violating laws
• Misusing assets

One way a business can help its salespeople demonstrate ethical behavior in selling situations is by performing which action?

• Developing sales quotas
• Establishing gift-giving guidelines
• Making price deals
• Requiring reciprocity