Professionalism

A ______________ is someone who gets the job done as expected, and follows appropriate behaviors in the workplace

• Professional

• Employee

• Worker

• Competent person

When someone is __________, they have the skills and knowledge to successfully complete tasks.

• professional
• competent
• well-mannered
• skilled

When working in customer service, it’s important to be ____________, and try to understand the customer’s point of view.

• polite
• reliable
• empathetic
• cooperative

Martin always has a smile on his face, is dressed professionally, and never seems closed off or angry. His __________ could be described as friendly and approachable.

• demeanor
• attitude
• appearance
• vibe

The action of staying late at work to get the job done would show that someone is:

• professional
• trustworthy
• respectful
• committed 

What is the difference between a code of conduct and employee expectations?

• a.  A code of conduct is what the boss expects from you, while employee expectations are written guidelines that give specific rules
• a.  Employee expectations are what the boss expects from you, while a code of conduct refers to specific principles and guidelines that someone is bound to, based on their membership in a particular group
• a.  A code of conduct is what the boss expects from you, while employee expectations refer to specific principles and guidelines that someone is bound to, based on their membership in a particular group

In any profession (workplace), it’s important to be seen as approachable. What does this mean?

• Everyone can talk disrespectfully to you because they know you won’t mind
• a.  Everyone feels they can come up to you; you seem friendly and easy to talk to.
• a.  Everyone likes your grooming and wants to ask about your outfit
• your attitude and behavior match the person you're talking to at the time

If someone hands a worker too much money, and the worker has to decide whether to keep the money or give it back, will be a decision based on their _______.

• Values
• Professionalism
• Morals
• Code of conduct

Employees should always keep their ______ separate from the workplace.

• Demeanor
• Morals
• Personal life
• Values

True or false: being considerate involves other people’s feelings and preferences

• True
• False