ITF 503 - Troubleshooting Techniques

the use of this helps when fixing simple computer tech issues

• common sense
• scientific method
• tip top tools

This might include making sure devices are plugged in and all adapter cards are seated

• check the physical connections
• insert a system disk
• remove the hard drive

Making sure there is power coming out of the outlet you are using is an example of

• checking external issues
• checking internal issues
• check computers physical connections

You plug in a VGA monitor to a laptop with a HDMI port. You use an adapter to make this happen. But it is not working.

• Check the adapter
• replace the monitor
• replace the computer

What indicates there is a problem in device manager?

• (!) or X
• X or (?)
• (?) or (!)

Which dialog box in device manager indicates the devices status?

• properties
• sharing
• ports
• security

ThisWindows utility can guide you to support.

• Help and Support Center
• Windows Support
• Windows Help

If one problem solving technique does not work, what should you do?

• Try another method
• Give up
• Ask for help

These errors occur during the boot of the system and you often have to press F1 to get to OS.

• POST error
• BIOS error
• OS error

Invalid boot disk errors occur when...

• the drive is not present in BIOS
• when the OS boots and an error occurs
• when the disc freezes upon opening