1.02 Review of Written Communication Skills

When answering the phone at work, it is appropriate to:

• Chew gum
• Use slang terms
• Identify oneself and the company
• Place the caller on hold immediately

Communication skills include...

• Reading
• Math
• Health
• Science

Reading is important in the workplace because of the need to read:

• Shakespeare's great works
• A personal text from a co-worker
• Instructions from the supervisor
• Amazon daily deals

Which exemplifies positive communication skills at work?

• Telling silly jokes
• Responding to memos, phone messages, and emails promptly
• Never speaking up in a meeting
• Making personal phone calls often

The words TO, FROM, DATE, and SUBJECT appear in the heading of a ...

• Business Letter
• Personal-business letter
• Text
• Memorandum

When taking a telephone message at the workplace, it is best for the person to...

• Rely on his/her memory
• Write the message down
• Tell the message to a co-worker
• Tell the caller to call back later

What tone should be used when writing a response to a customer's request?

• Ignore
• Harsh 
• Polite and respectful
• Threatening 

Which of the 7 C's means to get to the point using few words?

• Completeness
• Conciseness
•  Correctness 
• Concreteness

What is the term for following the rules indicating the proper and polite way to behave?

• Ethics  
• Fairness
• Etiquette
• Bias

 Jason completes his work without copying other student's answers.  What does he have?

• A problem
• A lot of homework
•  Integrity
• Good intentions