CMAA Chapter 1

Which of the following is NOT a reason correct scheduling of appointments is important?

• Ensure the office runs smoothly
• Make sure the needs of patients and providers are met
• Make sure the doctor can make his golf time
• Make sure insurance companies are charged correctly

Which of the following describes stream scheduling?

• Patients are seen according to medical necessity
• Patients are seen in any order they arrive
• Three patients are scheduled at 0900
• Patient's appointment is from 0900 to 0915

What is included in an accurate up-to-date medical record?

• Only demographic information
• Patient medical history only
• Only laboratory reports
•  Patient medical care and insurance information

What is the purpose of a provider matrix?

• Create flexible waiting times for patients
• Determine patient appointment times
• Differentiate between new & established patients
• Designates when a provider is unavailable

What is the primary reason for a CMAA to document no-shows and cancellations with less than 24 hours notice

• Ensure billing accuracy
• Expedite insurance claims
• Maintain schedule integrity
• Accurate patient records

When are patients scheduled in wave booking?

• Every 20 minutes
• Only before noon
• At the same time each hour
• Intermittently throughout the day

How are patients scheduled in cluster or categorization booking?

• By age
• By insurance type
• In alphabetical order
• By appointment type

A patient needs a cast removal, the only time the provider provides this service is on Mondays mornings. What is the type of scheduling?

• Open Hours
• Wave
• Double- Booking
• Clustering

Which of the following,  schedules more than one patient at the same time with the same provider while, still allowing adequate time within the hour to see all scheduled patients?

• Double Booking
• Clustering Schedule
• Open Hours Schedule
• Wave Booking

A Pt cancels a standing apt due to serious illness. which of following actions should cmaa take?

• add a note in medical record about the illness & inform the provider of pt's condition.
• add note in Med record and cancel Pt's future appts.
• add note in the schedule and write the patient a letter about the missed appt.
• add a note in schedule about the illness & inform insurance carrier of Pts condition.