EMERGING MODES OF BUSINESS

E-COMMERCE DOES NOT INCLUDE

• A BUSINESS'S INTERACTION WITH ITS SUPPLIERS
• A BUSINESS'S INTERACTION WITH ITS CUSTOMERS
• INTERACTIONS AMONG THE VARIOUS DEPARTMENTS WITHIN THE BUSINESS
• INTERACTIONS AMONG THE GEOGRAPHICALLY DISPERSED UNITS OF THE BUSINESS

THE PAYMENT MECHANISM TYPICAL TO E-BUSINESS

• CASH ON DELIVERY
• CHEQUES
• CREDIT OR DEBIT CARDS
• E-CASH

A CALL CENTRE HANDLES

• ONLY IN-BOUND VOICE BASED BUSINESS
• ONLY OUT-BOUND VOICE BASED BUSINESS
• BOTH VOICE AND NON VOICE BASED BUSINESS
• BOTH CUSTOMER FACING AND BACK-END BUSINESS

IT IS NOT AN APPLICATION OF E-BUSINESS

• ONLINE BIDDING
• ONLINE TRADING
• ONLINE PROCUREMENT
• CONTRACT R & D

IT INVOLVES TRANSACTION TAKING PLACE BETWEEN BUSINESS AND CUSTOMERS

• B2B 
• B2C
• C2C 
• INTRA-B COMMERCE

WHICH IS NOT A KPO SERVICE?

• MEDICAL SERVICES
• RESEARCH AND DEVELOPMENT
• SECURITY SERVICES
• ACCOUNTING AND FINANCE

FULL FORM OF VIRUS

• VITAL INFORMATION UNDER SEEK
• VITAL INFORMATION UNDER SIEGE
• VARIOUS INFORMATION UNDER SIEGE
• VALUABLE INFORMATION UNDER SIEGE

WHICH IS NOT A BENEFIT OF E-BUSINESS?

• EASE OF FORMATION
• CONVENIENCE
• SPEED
• ETHICAL FALLOUTS

A) E-COMMERCE IS PART OF E-BUSINESS.
B) E-BUSINESS IS WIDER CONCEPT.
WHICH IS TRUE?

• A
• B
• A AND B
• NONE OF THE ABOVE

WHAT IS OUTSOURCING?

• CONTRACTING OUT OF IT ENABLED SERVICES
• CONTRACTING OUT OF NON-CORE BUSINESS PROCESSES
• CONTRACTING OUT OF MANUFACTURING AND R & D AS WELL AS SERVICE PROCESSES
• INCLUDES OFF-SHORING