If you want to be successful, you must respect your manager's authority, whether or not you believe he or she deserves it.

• True
• False

No matter what you do in life, you’ll have to deal with people you like and people you don’t like.

• True
• False

People who succeed at work learn to accept their coworkers as _________________.

• competitors
• teammates
• friends
• strangers

Acceptance is _________________.

• working extra hours for no pay
• learning more and developing more skills
• doing more than the minimum daily requirement
• following the rules of your employment

One way to stand out as a valuable employee is to keep calm and control your emotions when there is conflict.

• True
• False

Portia works with two other girls in an ice cream shop. The two other girls are constantly whispering to each other and laughing, and Portia feels like they are gossiping about her. She has even heard them making fun of her hair and the way she talks. She is tempted to either quit or to confront them and tell them to shut up. What should she do?

• She should show them how angry she is with her body language without actually saying anything.
• She should try to get one of them fired.
• She should focus on working hard and make the best of the situation. She should not let her emotions get the best of her.
• She should plan some witty remarks in response when they talk about her.

Doing nothing except work harder and keeping a positive attitude is a good way to deal with a grumpy, demanding boss.

• True
• False

Which of the following is NOT a top ten reason to accept workplace rules?

• Accepting workplace rules guarantees career success.
• It's only fair. Why should you have special privileges?
• One day you may be a supervisor, a manager, or even a business owner. You would want employees working for you to follow the rules.
• When you accept a paycheck, you choose to accept the rules.

The company Arnold works for has a policy against using cell phones during work hours. Arnold now leaves his cell phone at home when he goes to work to avoid any temptation to use it. Arnold is demonstrating _____________________.

• acceptance
• ambition
• appreciation
• overcompensation

You can make sure you always act professionally at work if you _________________________.

• keep boundaries between your social life and your work life
• let everyone know that you are not there to make friends
• keep a distance from your coworkers
• socialize with your coworkers