Keep Calm and Serve

Which one of these roles does not deal directly with customers?

• Electrician
• Shop Assistant
• Scientist
• Cleaner

Which is a way to gain customer satisfaction?

• Confidence in service
• Not dealing with problems
• Slow service
• Long queues

Which is not a way to provide consistent and reliable service?

• Product knowledge
• Dealing with problems
• Long waiting time
• Short waiting time

The staff in the shop are very polite, they are ______________________.

• courteous 
• efficient
• faithful
• uncaring

The customer service reacted quickly and in a positive way = they were ...

• uncaring
• responsive
• attentive
• courteous

We're doing everything we can to ... our customers' expectations.

• excess
• exit
• exceed
• access

My personal rule of ... is that I never argue with customers.

• finger
• toe
• thumb
• nail

Usually it's easier to ... an existing customer than to gain a new one.

• stick
• keep
• hold
• leave

Which is NOT a key point to great customer service?

• Talk, Don't Listen.
• Know your stuff - Products, Products, Services, Policies.
• Be Available.
• Treat the customer as you would want to be treated.

A great way to handle a complaint would be to...?

•  Argue with the Customer.
• Deal with the Problem not the Customer.
• Hear the Customer out, calm the down Customer and resolve the situation.
•  Continue to go about your day and forget what just happened.