Executive Strategies for Success Quiz

What year was MCCS established?

• 1986
• 1989
• 1988
• 1991

What is Make Magic tip #90 in the Make Magic book?

• Watch your body language.
• Your customers are your neighbors.
• Find harmony through diversity.
• Love your very, very, very extended family.

Which of the following Talent Center features allow you to explore other executive's jobs, roles and reporting structure?

• Leadership Development
• Peer Executive Link
• Leadership Spotlight
• Talent Browser

Which of the following North Star Strategies strives to be a reliable source for what’s exciting, fashionable, and affordable to Fashionable Spenders?

• It Must Be Macy's
• What's New, What's Next
• From Familiar to Favorite
• Fund our Future

Which of the following North Star Strategies strives to innovate store formats for flexibility and efficiency ?

• It Must be Macy's
• What's New, What's Next
• Every Experience Matters
• Fund our Future

In 2016 it was noted that our customer service results had drastically deteriorated. In efforts to realign our number one brand value - Customers First, we launched the following campaign:

• Customer Core Focus
• Leadership Excellence
• Leading FOWARD
• Signature Service

Our customers stated they have three basic expectations of customer service interaction. Which of the following three is accurate?

• Someone to understand their frustration and the issue. Someone to listen and show some empathy. Someone to take ownership, solve the problem, and not pass them around to multiple people.
• Someone to listen to their concern. Someone who has good connections in the organization. A manager.
• Someone who is direct. Someone who has a good grasp of customers from different regions. Someone who understands credit.
• Someone funny. Someone who understands the importance of segmenting the customer's issues accordingly. Someone who has a customers first mentality

Which of the following is not in Macy's Leadership Pipeline?

• Leading Self
• Leading Organizations
• Leading Functions
• Leading Others

The following definitions describe which Leadership Success Factor: Be curious, experiment, think like a customer.

• Achieve
• Explore
• Innovate
• Develop Our Talent

__________________________ is a measure of efficiency that reflects our associates' ability to resolve customer issues. It measures the number of customer contacts per issue.

• First Customer Resolution
• First Contact Response
• First Call Resolution
• Fast Call Resolution