Conflict Resolution

Which conflict resolution style is equivalent to burying your head in the sand?

• avoidance
• separation
• accommodating to requirements
• problem solving

___________ is an extreme form of prejudice:

• stereotyping
• name calling
• physical violence
• racism

The conflict resolution style where two parties meet in the middle is:

• mid-line conflict
• compromise
• problem solving
• partnership resolution

The most important component of conflict resolution is:

• not interrupting
• taking your time
• voicing your concerns
• using active listening

Which of the following is a positive tip for solving a conflict at work?

• Yell
• Call your mom
• Stay calm 

You should avoid placing ______________ when you have a conflict at work.

• Blame 
• Silverware
• Compliments

When trying to solve a conflict, you should always focus on...

• Being right
• Being positive
• Being the loudest

When two people can’t agree on something it is called

• compromise
• collaborate
• conflict

When working out a conflict, it is a bad idea to...

• listen to the other person
• stay calm 
• interrupt the other person while they are talking

When you take a moment to cool down during a conflict, what should you think about?

• How mad you are
• How unfair your boss is
• Is this issue really worth fighting about?