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ITE Chapter 6 Review

Authored by Brad Whitaker

Computers

11th Grade - University

Used 5+ times

ITE Chapter 6 Review
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15 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A help desk technician is talking to a user to clarify a technical problem that the user is having. What is an example of open-ended questions that the technician might use to help determine the issue?

Can you boot up in safe mode?
Has anyone else used the computer recently?
What happens when you try to access your files?
Can you boot the operating system?

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Enabling and disabling the pop-up blocker in Internet Explorer is accomplished through which Internet Options tab?

Privacy
Security
Advanced
General

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a characteristic of a virtual machine on a PC?

A virtual machine needs a physical network adapter to connect to the Internet.
A virtual machine is not susceptible to threats and malicious attacks.
A virtual machine runs its own operating system.
The number of virtual machines that can be made available depends on the software resources of the host machine.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What command would allow a technician to receive help with the command-line options that are used to schedule a program to run at a specific time?

ASK AT
AT /?
CMD ?
HELP AT

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A workstation is configured with an advanced video capture card that was added to the system. After the OS was updated from Windows 7 to Windows 8.1, the video card stopped working. What should be done to address this problem?

Update Windows 8.1. 
Update the video editing software. 
Update firmware on the workstation. 
Update the driver. 

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which system tool can show hardware and software information for both local and remote computers?

Performance Monitor 
System Information 
 System Configuration
Component Services

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A technician is having difficulty resolving what appears to be a Windows 7 problem. Previously documented known solutions did not work and neither Device Manager nor Event Viewer provided useful information. Which two actions should the technician try next?

Check any manuals that relate to the hardware and software. 
Ask the customer for any idea about what may be wrong. 
Reinstall the operating system.
Use the recovery CD to restore the operating system.

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