ITE Chapter 6 Review

A help desk technician is talking to a user to clarify a technical problem that the user is having. What is an example of open-ended questions that the technician might use to help determine the issue?

• Can you boot up in safe mode?
• Has anyone else used the computer recently?
• What happens when you try to access your files?
• Can you boot the operating system?

Enabling and disabling the pop-up blocker in Internet Explorer is accomplished through which Internet Options tab?

• Privacy
• Security
• Advanced
• General

What is a characteristic of a virtual machine on a PC?

• A virtual machine needs a physical network adapter to connect to the Internet.
• A virtual machine is not susceptible to threats and malicious attacks.
• A virtual machine runs its own operating system.
• The number of virtual machines that can be made available depends on the software resources of the host machine.

What command would allow a technician to receive help with the command-line options that are used to schedule a program to run at a specific time?

• ASK AT
• AT /?
• CMD ?
• HELP AT

A workstation is configured with an advanced video capture card that was added to the system. After the OS was updated from Windows 7 to Windows 8.1, the video card stopped working. What should be done to address this problem?

• Update Windows 8.1. 
• Update the video editing software. 
• Update firmware on the workstation. 
• Update the driver. 

Which system tool can show hardware and software information for both local and remote computers?

• Performance Monitor 
• System Information 
•  System Configuration
• Component Services

A technician is having difficulty resolving what appears to be a Windows 7 problem. Previously documented known solutions did not work and neither Device Manager nor Event Viewer provided useful information. Which two actions should the technician try next?

• Check any manuals that relate to the hardware and software. 
• Ask the customer for any idea about what may be wrong. 
• Reinstall the operating system.
• Use the recovery CD to restore the operating system.

Which statement is true about restore points?

• They recover personal files that have been corrupted or deleted. 
• They back up personal data files. 
• They contain information about the system and registry settings that are used by the Windows operating system.
• A technician should always create them after updating the operating system. 

A technician has installed a third party utility that is used to manage a Windows 7 computer. However, the utility does not automatically start whenever the computer is started. What can the technician do to resolve this problem?

• Uninstall the program and then choose Add New Programs in the Add or Remove Programs utility to install the application.
• Change the startup type for the utility to Automatic in Services.
• Set the application registry key value to one. 
• Use the Add or Remove Programs utility to set program access and defaults. 

What is the minimum amount of system RAM that is required to run the Windows 8 Hyper-V virtualization platform?

• 8 GB 
• 512 MB 
• 4 GB 
• 1 GB