HSS Chapter 7 Review I

"What is helpful?" and "How can the needs of the client be met?" are the two questions that guide

• crisis intervention strategies
• the generalist
• helping
• the selection of roles

Encouraging responsibility and promoting self-help are

• the focus of questioning
• supported by the office setting
• the result of listening
• the goals of the helping process

An individual, a small group, or a geographic area are examples of

• clients
• self-help groups
• human service roles
• formal helping

The cornerstone of helping is

• communication skills
• rapport
• the helping relationship
• the clients

One of the things a helper will attend to before the client arrives is

• the availability of records
• the physical setting
• time management
• travel arrangements

The clients arrival includes all EXCEPT which of the following

• the review of all available documents
• the use of "door openers" or "ice breakers"
• inquiries about the problem
• sharing info about the agency

A strategy or technique that helps the client become more comfortable with the setting and the helper is

• questioning
• listening
• handshakes
• ice breakers

One person sending a message to another person with the conscious intent of affecting the receiver's behavior is called

• active listening
• communication
• effective communication
• paraphrasing

The stage during which goals are set is

• exploring the problem
• termination
• intervention strategies
• client arrival

A person's posture, tone of voice, gestures and eye contact are examples of

• active listening
• effective communication
• nonverbal behaviors
• responding