Workplace Readiness Skills #3

Working in a respectful and friendly manner with all customers (i.e., treating all with the same degree of professional respect), regardless of national origin, race, appearance, or religion is an example of:

• self-representation skills
• diversity awareness
• conflict-resolution skills
• creativity and resourcefulnessmm

Identifying resources that may help solve a specific problem is an example of:

• effective speaking and listening skills
• effective reading and writing skills
• critical-thinking and problem-solving skills
• understanding of workplace organization,system and climates

Addressing the needs of all customers (e.g., proactively engaging customers until they are satisfied) is an example of :

• job acquisition and advancement skills
• time management, task management, andresource management skills
• customer service skills
• proficiency with technologies common toa specific occupation

Displaying initiative readily, independently, and responsibly is an example of:

• self-representation skills
• diversity awareness
• conflict-resolution skills
• creativity and resourcefulness

Seeking education and experiences that enhance personal growth is an example of:

• lifelong-learning skills
• critical thinking and problem solving skills
• time management, task management andresource management skills
• customer-service skills

Maintaining personal hygiene is an example of:

• self-representation skills
• diversity awareness
• conflict-resolution skills
• creativity and resourcefulness

Managing personal health (e.g., setting short-, medium-, and long-term physical-fitness goals; eating non- or minimally-processed foods) is an example of:

• healthy behaviors and safety skills
• proficiency with technologies common toa specific occupation
• following ergonomic guidelines to safecomputer use
• using proper keyboarding technique

Making calculations related to personal finance (e.g., wage rates, paycheck deductions, taxes) is an example of :

• Making calculations related to personal finance (e.g., wage rates, paycheck deductions, taxes) is an example of :
• b. job specific math skills
• customer service skills
• customer service skills

Using a logical approach to make decisions and solve problems is an example of:

• effective speaking and listening skills
• effective reading and writing skills
• critical-thinking and problem-solving skills
• understanding of workplace organization,system and climates

Developing operational policies and procedures that use resources in a sustainable manner is an example of:

• self-representation skills
• diversity awareness
• conflict-resolution skills
• creativity and resourcefulness