HTMP Chapter 8 Review

 The front desk often needs to be included in the communication loop as well since they are responsible for _________________.
a.   Scheduling guestroom attendants
b.   Maintaining guestroom reports
c.   Assigning rooms
d.   Maintenance scheduling

• A
• B
• C
• D

The housekeeping and _____________departments must work together to make certain guestrooms are properly maintained.
a.   Front Office
b.   Maintenance
c.   Uniformed Services
d.   Accounting

• A
• B
• C
• D

The sequence of guestroom cleaning occurs in three steps, they are: 

• a.  Prepare to clean, clean guestroom, check guestroom condition
• b.  Enter guestroom, clean guestroom, leave guestroom
• c. Enter guestroom, check guestroom condition, clean guestroom
• d.  Prepare to clean, enter guestroom, clean guestroom

Guestrooms must meet the guest expectation of staying in a clean, safe, and pleasant hotel property. The responsibility for meeting this expectation falls to the _______________.
a.   General Manager
b.   Front Desk
c.   Security Department
d.   Housekeeping Department

• A
• B
• C
• D

Hotel equipment, machinery, or computer systems that are considered both very valuable and necessary for the smooth operation of the property.
a.   Assets
b.   Benefits
c.   Property
d.   Contents

• A
• B
• C
• D

Which of these is not an area of responsibility for the executive housekeepers?
a.   Budget writing
b.   Advertising
c.   Coordinating
d.   Directing

• A
• B
• C
• D

 How par levels are determined depends on the type of ______________.
a.  Inventory
b.  Quality
c.  Both A and B
d.  None of the above

• A
• B
• C
• D

The executive housekeeper is responsible for establishing housekeeping standards in two areas: ____________ and ____________.

• a.  Performance and Production
• b.  Performance and Productivity
• 
  c.  Perfection and Production
• d.  Perfection and Productivity

Which of the following is not a Performance Standard?

• a.  Clean assigned areas to meet property standard.
• b.  Carry out all cleaning tasks consistent with property standards
• c.  Carry out all cleaning tasks within assigned time limits
• d.  Use correct leaning products, equipment, and methods when cleaning

Room inspections are a secondary part of the overall process of guestroom cleaning.

• True
• False