Customer Service - Chapter 2
Authored by felix chua
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10th Grade - University
Used 13+ times
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11 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To make customers feel welcome, service providers must greet them with a ____________ and ___________ smile.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When communicating with the customer, establishing eye-contact with them is very important because it shows that you are _____________.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which one of the following scenario will make customer feel welcome?
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When service staff communicate with the customers, he or she can talk to the customer about their _____________.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which one of the following is an effective way to communicate with customers?
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which one of the following can make a guest feel welcome when they are in a restaurant?
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The picture shows a waitress taking a food order for a customer, what is the very first thing she must say in order to make the customer feel welcome?
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