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Professional Communications Semester Quiz 1

Authored by Nicholas Villacci

Professional Development, Other

8th - 12th Grade

Used 58+ times

Professional Communications Semester Quiz 1
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17 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

 _____________________ the assistance and advice provided by a company to those people who buy or use its products or services.

Customer Advise
a.  Customer Service
Company Criticism
 Company Goodwill

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

_____________  is the principle that hard work is intrinsically virtuous or worthy of reward.

Time management
Work Ethic
a.  Morals
Team Work

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

 _________________ is the action of leading a group of people or an organization.

Time management
a.  Project Management
Leadership     
a.  Team Work

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

_________________ is the advantage an individual or an organization has due to its good reputation; it cannot be bought.

Instruct
Translation
Good Will     
a.  Lateral

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Professional Communication is usable in the workplace and is used to provide ______________.

Factual Information 
Message
Protocol
Translation

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What tells the sender if a message was understood as intended?

Encoding         
Decoding         
Feedback
Protocol           

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

_________ is the attitude a person projects with the tone and pitch of his or her voice.

Personal Space         
Context
Paralanguage
Haptics

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