_____________________ the assistance and advice provided by a company to those people who buy or use its products or services.

• Customer Advise
• a.  Customer Service
• Company Criticism
•  Company Goodwill

_____________  is the principle that hard work is intrinsically virtuous or worthy of reward.

• Time management
• Work Ethic
• a.  Morals
• Team Work

 _________________ is the action of leading a group of people or an organization.

• Time management
• a.  Project Management
• Leadership     
• a.  Team Work

_________________ is the advantage an individual or an organization has due to its good reputation; it cannot be bought.

• Instruct
• Translation
• Good Will     
• a.  Lateral

Professional Communication is usable in the workplace and is used to provide ______________.

• Factual Information 
• Message
• Protocol
• Translation

What tells the sender if a message was understood as intended?

• Encoding         
• Decoding         
• Feedback
• Protocol           

_________ is the attitude a person projects with the tone and pitch of his or her voice.

• Personal Space         
• Context
• Paralanguage
• Haptics

_____________ is anything that prevents clear, effective communication.

• Written Communication
• Paralanguage 
• Haptics
• Barrier

_________ is the environments or setting in which something occurs or is communicated.

• Paralanguage             
• Context
• Personal Space         
• Barrier

___________ is the shared beliefs, customs, practices, and social behavior of a particular group or nation.

• Customs         
• Culture
• Traditions
• History