Process Design

Which is NOT an example of process design decision in a factory that produces printed ​T-shirts?

• Purchasing a faster sewing machine
• Moving printing process to end of production
• Shortening length of T-shirt sleeves
• Changing the batch amounts of​ T-shirts in a single box 

What might cause delays in fast-food restaurant if they decide to have a simple, standardized menu board?

• Indecisive customers
• Peak​ lunch-time queues
• Correcting mistakes in orders
• Customers with allergy problems

Environmental consideration of process design (example)

• Introduction of an electronic archive system
• Replacing different bed charts with a single form
• Centralising the purchasing of new beds
• Replacing ward receptions with main hospital reception

Process types starting with low​ volume/high variety and moving to high​ volume/low variety.

• Jobbing​, batch​, mass​, continuous​, project​ 
• Project​, jobbing​, batch​, mass​, continuous​ 
• Batch​, project​, jobbing​, mass​, continuous​ 
• Project​, batch​, mass​, jobbing​, continuous​ 

Correct sequence in order of increasing process​ flexibility

• Continuous​, Mass​, Batch​, Jobbing​, Project
• Batch​, Project​, Jobbing​, Mass​, Continuous​ 
• Project​, Jobbing​, Batch​, Mass​, Continuous​ 
• Project​, Batch​, Mass​, Jobbing​, Continuous​ 

Which of the following statements is​ true?

• Mass is higher variety than batch.
• Continuous has the lowest volume and​ variety
• Jobbing has higher variety than batch
• Project is higher variety and volume than​ batch.

This service process is more​ people-based rather than​ equipment-based 

• Value services
• Professional services
• Customer-centric services
• Customised services

Little's Law is calculated as​ follows

• Throughput time​ = work in progress x cycle time 
• Cycle time​ = work in progress - throughput time 
• Cycle time​ = throughput time x work in progress 
• Throughput time​ = work in progress​ + cycle time 

To calculate throughput time it is enough to​ know

• Cycle time and​ work-in-progress 
• Work-in-progress and work content
• Number of orders and cycle time
• Work content and number of orders