Chapter 7.1 Business Management

________________ is a term that is used to refer to the people who are in charge of running a business.

• Management

• Officers

• Principals

• Stakeholders

Controlling, leading, organizing, and planning are the four ________________ of management

• characteristics

• cornerstones

• functions

• objectives

The process that managers use to develop goals and objectives, as well as strategies to achieve them, is called _____________ .

• analysis

• organizing

• planning

• strategic thinking

Middle managers carry out the decisions of _______________.

• business managers

• line managers

• operational managers

• top-level managers

The management function that requires managers to provide direction and vision is called _____________ .

• controlling

• leading

• organizing

• staffing

Monitoring customer satisfaction is a component of the _____________ function.

• controlling

• leading

• organizing

• staffing

Most managers carry out _________ different functions of management.

• one

• two

• three

• four

______________ involves measuring how a business performs in order make sure that the operational

and financial goals are met.

• Appraising

• Controlling

• Evaluating

• Monitoring

A manager in charge of a department is generally classified as a ____________________ .

• middle manager

• operational manager

• top-level manager

• low-level manager

Reviewing employee performance is a component of the ____________ function.

• controlling

• leading

• organizing

• staffing