CCMA Chap 15: Administrative Assisting #1

The use of _____________ to develop a matrix or an electronic template can make appointment scheduling easier.

• appointment book

• practice management software

• policies

• no-shows

Which is NOT an advantage of electronic medical records (EMR)?

• help decrease medical errors

• decreased time spent correcting diagnoses & procedure coding medical billing

• provides secure way to communicate with the patient regarding medication refills & appointments

• can be easily misplaced due to filing errors

Practice management scheduling software is used by MAs to do all of the following except____________.

• search for appointments by specific provider

• prepare patient's medical records for a referral

• search for appointment by type of appointment

• search for available appointment times

Allocating two patients to arrive at a specified time and the third to arrive approximately 30 minutes later, repeated throughout the day.

• Wave scheduling

• modified wave scheduling

• double-booking

• cluster scheduling

Which is not correct when scheduling a patient appointment?

• 1st step is to obtain necessary information such as the patient's name and date of birth

• 2nd step is to determine the reason for the visit, as well as the amount of time the patient and provider will need.

• 3rd step, determine if there is any day of the week or time the patient prefers for this appointment.

• Finally, Provider's preference is not considered when scheduling appointments.

Which below is not a part of a patient's demographic information?

• current medication record

• full name & address

• date of birth & contact/emergency phone numbers

• insurance information & social security number

A notification by providers required by HIPAA Privacy Rule that provides an understandable explanation of patient's rights with respect to their personal health information (PHI) and the privacy practice of their providers.

• Notice of Privacy Practices

• Medical History Form

• New Patient Demographic Form

• SOAP Progress Note

Which below is False?

• The patient should not wait more than 15 minutes in the waiting area for an appointment.

• A list of questions should be prepared for MAs to reference when determining whether a call is routine, urgent, or life-threatening (screening process)

• It is good practice to not contact patients who have opted to cancel an appointment since contacting them would show lack of continuity of care and bad customer service.

• All appointments missed are documented to protect the provider from legal action.

An automated call routing system offers _______.

• patients the option of cancelling, confirming, or rescheduling an appointment

• system of tracking which patients confirmed and which patients will not be coming to their regular scheduled appointment

• information on which patients request a call back to reschedule

• All choices are offered by using an automated call routing system

The medical assistant takes part in maintaining and operating system software, security measures, documentation guidelines, and provider order entries.

• True

• False