Oral communication skills are important for any career, whether you use it in informal conversations or business presentations.

• True
• False

Requires, a sender, receiver, and a message

• Attitude
• Communication
• Conflict
• Sympathy

Using gestures to communicate

• Non-verbal
• Verbal
• "You" Message
• "I" Message

All are examples of  communicating non-verbally expect...

• Gestures
• Voice
• Posture
• Touch

The 2 Types of communication are:

• Verbal and Gestures
• Verbal and Eye Contact
• Non-Verbal and Eye Contact
• Verbal and non-verbal

Written messages used by employees within an organization to communicate with one another.

• E-mail
• Letter
• Memo
• Agenda

Walmart Supercenter
Attn:  Deli Department Manager
120 Dream Lane
Dallas, TX 87310
This is an example of:

• Body
• Inside Address ( Letter Address)
• Return Address (Writer's Address)
• Salutation

Yours truly
is an example of:

• Salutation
• Complimentary Closing
• Body
• Writer

Dear Ms. Weaver is an example of:

• Complimentary closing
• Attachment
• Salutation
• Inside Address

What is the most common method of communication for many businesses?

• Facetime
• Email
• Instant messge
• All of these