BC Chapter 9 -Formatting Letters, Memos, and E-Mails

Business documents should be consistent in appearance.

• True

• False

One font is sufficient for most business documents.

• True

• False

The inside address of a letter should include only the recipient’s name, title, and company.

• True

• False

Single-spaced letters are standard.

• True

• False

Use of postscripts is highly recommended to draw attention to specific content.

• True

• False

Limit the subject of an e-mail to one topic, clearly and concisely stated.

• True

• False

When replying to an e-mail, it is acceptable to change the original subject.

• True

• False

Promptly responding to e-mails is not expected in business.

• True

• False

The reader can be easily distracted or lost when business documents are not properly formatted.

• True

• False

When formatting business letters, the address includes the city, state, and zip code. The format of the state is always two letters and in all capitals.

• True

• False