AGENTBOX
Quiz
•
Professional Development
•
KG - Professional Development
•
Medium
Used 4+ times
FREE Resource
Enhance your content in a minute
11 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Como se ingresa al Agentbox?
Nombre y cedula
User y password
User, password y server
Operación, user y password
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Como te pones en el estado auxiliar capacitación?
Cierro el aplicativo
Le doy click en el botón amarillo y selecciono el estado de capacitación
Doy click en el botón rojo (pausa)
Doy click en el botón rojo (pausa) y selecciono el estado de capacitación
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Se pueden adjuntar imágenes desde su computador para ser enviadas a los clientes por medio del chat?
Verdadero
Falso
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Un agente puede realizar envío de mensajes de whatsapp para establecer comunicación directa con el cliente?
No
Si
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Un agente puede finalizar las interacciones sin que sean codificadas?
Si
No
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Cual es el estado inicial de conexión del agentbox?
Talk
ACW
Auxiliar
Ready
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Que es AHT?
Tiempo medio de operación
Tiempo promedio entre llamada y documentación.
Average hold time
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