04/18 WK1 EGC Spot Check

What is the default EGC used for Fine Jewelry Returns?

• 6019000265368486

• 6021020000000018

• 6019000265568531

• 6021020000000215

A newly reactivated LC cannot be transferred to a new LC?

• True

• False

True or False ; Gift cards are exchangeable to cash?

• False

• True

Agents should give the following instructions to a store rep for a transaction deduct for SCOM return:

• Select “Next Transaction § Select “Take” § Enter “950096” and press enter § Enter the amount to be deducted from the return transaction and press total.

• Select “Back” § Select Next Transaction § Select “Take” § Enter “950096” and press enter § Enter the amount to be deducted from the return transaction and press total.

• § Enter “950096” and press enter § Enter the amount to be deducted from the return transaction and press total.

• Generate authorization and Provide it to the Store Rep.

True or False; Gift cards cannot be used to purchase Gift Certificates or Electronic Gift Cards.

• True

• False

True or False; Saks Off Fifth has an EGC promotion the EGC’s are issued via “Digital” email and they have no plastics.

• True

• False

True or False; When the caller mentions "rewards bonus, rewards points, or adding points" it should be transferred to 6022

• True

• False

If you receive the message “Card Not on Promo File” after entering the EGC number on the PCAR screen this means?

• This message means the EGC is reported Fraud.

• This message means the EGC is damaged.

• This message is an indication that the original EGC has been transferred to a new EGC number.

Agents may unfreeze the card after notating the following information, select that apply.

• Store Associate information, Customer’s Name, Address listed on their Drivers LCI, and the LCI #.

• If customer is calling: Customer’s Name and Address.

• none of the above

• Store Associate Information, Store number, GC number

• Customers SSN, Drivers LCI number, GC Number

Division 01 and division 02 stands for?

• HBC line store and LT Store.

• DSG line store

• Saks Fifth Ave , Saks off Fifth ave and LT full line store.

• None of the above